Scrum Master

Hyderabad - Pakistan

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Department:

Engineering

Job Summary

Cyara is the worlds leading Automated CX Assurance Platform provider enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands including Airbnb and NAB trust Cyara to deliver customer smiles at promise is Customer Smiles - Delivered at Scale and as a member of Cyaras team youll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us Check out:

Cyaras Values:

At Cyara our values shape everything we do. Were passionate about Delivering Excellence by putting the customer first collaborating globally and always striving to improve. We take smart risks and Innovate Boldly setting new standards and learning from every experience. Integrity First is our cornerstonewe value humility authenticity and respect for diversity building trust in all we do. We Embrace Curiosity by empowering you to experiment learn and grow in a dynamic environment. At Cyara our values drive us forward shaping a culture where innovation and excellence thrive.

Cyaras Diversity Equity Inclusive and Belonging:

At Cyara we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity equity inclusion and belonging (DEIB). We strive to cultivate an environment where every individual feels valued respected and empowered to bring their whole selves to work contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies practices and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities regardless of legally protected statuses such as sex race color ethnicity national origin age religion disability sexual orientation gender identity veteran status or medical condition. By celebrating our differences and championing inclusivity we enrich our organization make more thoughtful decisions and drive collective success.

The Product Engineering team is responsible for the design implementation testing maintenance and optimization of the software solutions that make up Cyara portfolio. Members of a development team gather product requirements from Product Management and turn them into working software that satisfies market needs which customers use to solve their specific problems.

The Scrum Master with the Product Engineering team is a change leadership role where you will work with the entire organisation to help deliver business value frequently and with quality. You will be expected to champion industry-accepted best practices in Scrum and other Agile approaches throughout the business working across several teams as part of a globally distributed multi-team engineering department.

You will have excellent knowledge of the Scrum framework with all its artifacts and techniques. Youll also need the ability to coordinate people and projects with your mind set on deliverables. If youre a strong communicator a capable leader and youre invested in Agile frameworks wed like to meet you

You will be responsible for:

Lead multiple Agile teams as part of a distributed multi-team Agile release cycle.
Serve as an Agile Coach guiding teams and individuals in adopting Agile mindsets and practices.
Imbedding cultural and process changes into the business by education and leading by example
Facilitate key Scrum ceremonies: Sprint Planning Daily Stand-ups Sprint Reviews and Retrospectives.
Guide teams through continuous improvement cycles and build a culture of high performance and self-management.
Collaborate with Product Owners to manage backlogs and prioritize deliverables aligned with business goals.
Plan and guide team deliverables to ensure consistent and predictable outcomes.
Promote collaboration and clear communication across teams and stakeholders.
Resolve conflicts and remove impediments that block progress.
Collaborate with fellow Scrum Masters and stakeholders to align practices share insights and drive continuous Agile process improvements across the organization.
Monitor team performance metrics manage escalations and oversee defect resolution to ensure effective delivery and sustained team performance.

Minimum Experience & Qualifications

Five or more years of Scrum Master experience with progressively increasing responsibilities.
Experience coaching and leading existing teams through successive change cycles and introducing and integrating new teams into existing processes
Solid understanding of software development life cycle models and expert knowledge of Agile best practices.
Proven track record leading distributed Scrum teams
Experience scaling Agile in an engineering organisation of fifty software engineers or more.
Prior experience with Agile methodologies (Scrum Kanban etc.) on enterprise-scale projects.
Sufficient technical background to accurately and objectively evaluate complex program and project risks and technical issues.
Excellent communication and servant leadership skills.
Problem-solving and conflict-resolution ability with outstanding organizational skills.
An applicable qualification in Agile or Project Management (i.e. APMG PMI ICP)

Preferred Experience

Start-up and scale-up experience with an emphasis on organisational effectiveness.
Experience working with Atlassian Jira and Bitbucket (Git)
Experience with Web mobile big data and cloud technologies.
Continuous Integration/Continuous Delivery experience desired.
Customer Experience (CX) technology and contact centre solutions experience a plus

Agencies:Thanks but weve got this one! Please no phone calls or emails to any employees of Cyaraoutside of the Talent Acquisition team. Cyaraspolicy is to only accept resumes from Agencies via theCyaraAgency Portal. Agencies must have a valid fee agreement inplaceand they must have been assigned the specific requisition to which they submit resumes by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and in the event a candidate is submitted outside of this policy is hired no fee or payment of any kind will be paid

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Cyaras Values:

Cyaras Diversity Equity Inclusive and Belonging:

You will be responsible for:

Lead multiple Agile teams as part of a distributed multi-team Agile release cycle.
Serve as an Agile Coach guiding teams and individuals in adopting Agile mindsets and practices.
Imbedding cultural and process changes into the business by education and leading by example
Facilitate key Scrum ceremonies: Sprint Planning Daily Stand-ups Sprint Reviews and Retrospectives.
Guide teams through continuous improvement cycles and build a culture of high performance and self-management.
Collaborate with Product Owners to manage backlogs and prioritize deliverables aligned with business goals.
Plan and guide team deliverables to ensure consistent and predictable outcomes.
Promote collaboration and clear communication across teams and stakeholders.
Resolve conflicts and remove impediments that block progress.
Collaborate with fellow Scrum Masters and stakeholders to align practices share insights and drive continuous Agile process improvements across the organization.
Monitor team performance metrics manage escalations and oversee defect resolution to ensure effective delivery and sustained team performance.

Minimum Experience & Qualifications

Five or more years of Scrum Master experience with progressively increasing responsibilities.
Experience coaching and leading existing teams through successive change cycles and introducing and integrating new teams into existing processes
Solid understanding of software development life cycle models and expert knowledge of Agile best practices.
Proven track record leading distributed Scrum teams
Experience scaling Agile in an engineering organisation of fifty software engineers or more.
Prior experience with Agile methodologies (Scrum Kanban etc.) on enterprise-scale projects.
Sufficient technical background to accurately and objectively evaluate complex program and project risks and technical issues.
Excellent communication and servant leadership skills.
Problem-solving and conflict-resolution ability with outstanding organizational skills.
An applicable qualification in Agile or Project Management (i.e. APMG PMI ICP)

Preferred Experience

Start-up and scale-up experience with an emphasis on organisational effectiveness.
Experience working with Atlassian Jira and Bitbucket (Git)
Experience with Web mobile big data and cloud technologies.
Continuous Integration/Continuous Delivery experience desired.
Customer Experience (CX) technology and contact centre solutions experience a plus