Lease Retention Associate BDC

Glendale, WI - USA

Monthly Salary: Not Disclosed

Posted on: 29 days ago

Vacancies: 1 Vacancy

Job Summary

TheLease Retention Associate is responsible for building dealership and brand loyalty by ensuring our previous customers return to lease or purchase new vehicles. This role requires highly engaged management of the dealership portfolio and daily interaction with customers via multiple communication methods on a scheduled basis. This high-visibility role is critical to the dealerships overall success and presents a great opportunity and career path within Universal Auto Group.

Duties and Responsibilities

Responsible for managing the dealerships portfolio of previous lease and loan customers

Ability to deliver a VIP experience to dealerships loyalty customers to ensure repeat business

Responsible for ensuring the dealership achieves and/or exceeds OEM stated retention goals

Ability to multi-task and work within multiple systems (CRM OEM Financial platform retention specific sites etc)

Contact customers via phone email and text to communicate lease/loan end information

Continuous follow-up with retention customers from a minimum of 9 months prior to maturity to end of contract

Tracks all guest contact and communicates outcomes with management team

Utilizes knowledge of customers current vehicle ownership (vehicle type monthly payment etc.) to provide end of term solutions to meet the customer need

Ability to provide payment options (lease loan and cash)

Schedule appointments for per-inspections and new vehicle test drives

***Looking forSelf Starter with a great attitudeto take this position on... will set up appointments and track communication and build partnerships with our Sales team to generate guests and sales stream.

Qualifications:

1-year minimum experience in any role within automotive sales department

Excellent verbal and written communication skills

Strong Microsoft Office computer skills

Ability to work independently and as part of a team in a fast-paced environment

Strong organizational and time management skills

Ability to read and comprehend rules regulations policies and procedures.

All applicantsmust be authorized to work in the USA

All applicants must perform duties and responsibilities in a safe manner

All applicants must be able to demonstrate ability to pass per-employment testing to include background checks MVR drug test credit report and valid drivers license

Benefits

Medical
Dental
Vision
Life Insurance
Paid Vacation
Paid Training
Discount on Products and Services
Strong computer skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience: