Manager, Workplace Experience

The Manager Workplace Experience is responsible for overseeing the end-to-end operations of CPP Investments Toronto and New York offices ensuring it aligns with the organizations strategic operational and workplace experience objectives. This leadership role balances day-to-day workplace execution with long-term planning and continuous improvement across physical infrastructure service delivery financial stewardship and cross-functional collaboration.

As a key member of the Global Corporate Services team the Manager partners closely with business leaders internal support functions and a team of workplace professionals to deliver an inspiring and high-performing workplace environment. The role also ensures Toronto and New York operations meet business continuity emergency preparedness and regulatory requirements while promoting cost-efficiency and service and hospitality excellence.

Key Accountabilities:

Operational & Facility Management

• Lead all aspects of daily workplace operations across CPP Investments Toronto and New York premises.
• Deliver a welcoming functional and productive work environment that meets the evolving needs of a hybrid and dynamic workforce.
• Ensure reliable delivery of essential services such as reception guest services mail and courier housekeeping and workspace support.
• Oversee facilities management (mechanical electrical HVAC plumbing) with strong preventative and reactive maintenance protocols.
• Ensure power-down procedures emergency access controls and physical maintenance of critical IT spaces are performed in line with governance protocols.
• Contribute to CPP Investments sustainability goals by managing programs that support energy efficiency and waste reduction.
• Represent CPP Investments with external partners such as property managers contractors and peer tenants.

People Management & Culture

• Lead coach and develop a team of workplace professionals fostering a culture of service excellence accountability and collaboration.
• Provide hands-on support and leadership during high-volume or resource-constrained periods.
• Partner with Talent and TechBar to ensure smooth onboarding offboarding and internal moves via ServiceNow and FMS processes.

Space Planning & Strategy

• Manage space allocation seating plans office moves and reconfigurations to support business unit growth engagement and collaboration.
• Support execution of Toronto and New York-based projects in collaboration with the Director Workplace Experience and the Strategic Planning & Projects team.

Financial Oversight

• Prepare manage and monitor annual operating and capital budgets.
• Track actuals vs. budget prepare monthly variance reports and assist with quarterly forecasts.
• Review and approve expenditures and contracts in compliance with CPP Investments Business Management Authorities.

Vendor & Contract Management

• Source evaluate and negotiate with vendors and service providers.
• Establish clear SLAs KPIs and performance metrics for vendors and monitor compliance cost-effectiveness and innovation.
• Ensure ongoing contract management and periodic reviews to maintain high service standards.

Performance Metrics & Reporting

• Develop and maintain workplace KPIs and operational dashboards.
• Track service ticket metrics (via ServiceNow) occupancy data space efficiency and budget performance.
• Deliver monthly operational reports to the Director Workplace Experience providing insights to support strategic planning.

Compliance Risk & Sustainability

• Ensure Toronto and New York workplace operations are compliant with corporate policies health and safety regulations and business continuity standards.

Qualifications :

• Post-secondary degree or diploma in Facilities Management (CFM FMP SFP RPA FMA) Business Administration Hospitality or a related field; equivalent experience is considered an asset.
• Change management experience is considered an asset.
• Minimum of 68 years of progressive experience in facilities corporate services or workplace experience within a large fast-paced organization.
• Minimum of 25 years of experience in leading teams and managing service delivery across complex environments.
• Strong business acumen with budgeting forecasting and vendor contract management experience.
• Proficient with workplace technology and procurement platforms (e.g. ServiceNow FMS EMS Oracle etc.) and Microsoft Office (Excel Word PowerPoint).
• Strong interpersonal and communication skills; able to engage effectively with diverse stakeholders at all levels.
• Proven ability to lead change improve operations and deliver high-impact employee experiences.
• Ability to manage competing priorities and execute with a high degree of professionalism and attention to detail.

Additional Information :

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At CPP Investments we are committed to diversity and equitable access to employment opportunities based on ability.

We thank all applicants for their interest but will only contact candidates selected to advance in the hiring process. 

Our Commitment to Inclusion and Diversity:

In addition to being dedicated to building a workforce that reflects diverse talent we are committed to fostering an inclusive and accessible experience. If you require an accommodation for any part of the recruitment process (including alternate formats of materials accessible meeting rooms etc.) please let us know and we will work with you to meet your needs.

Disclaimer:

CPP Investments does not accept resumes from employment placement agencies head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CPP Investments to provide resumes to this posting or web-site will be considered unsolicited and will not be considered.  CPP Investments will not pay any referral placement or other fee for the supply of such unsolicited resumes or information.

Remote Work :

No

Employment Type :

Full-time