Management Operations Analyst II
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Job Location:
Chicago, IL - USA
Yearly Salary:
$ 79068 - 114492
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Requisition ID:50719
Opening Date: 10/10/2025
Closing Date: 10/24/2025
Agency:Department of Human Services
Class Title:MANAGEMENT OPERATIONS ANALYST II - 25542
Skill Option:None
Bilingual Option:None
Salary: Anticipated Salary $6589-$9541/month ($79068-$114492/year)
Job Type: Salaried
Category:Full Time
County: Cook
Number of Vacancies: 1
Bargaining Unit Code: RC062
Merit Comp Code:
This position is a union position; therefore provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
While not requireda Resume/Curriculum Vitae (CV) is recommended. When applicable titles that require specific coursework professional license or certification will include a notation requesting the appropriate document(s) be uploaded in theAdditional Documentssection of yourapplication. Failure to upload requested transcripts license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
All applicants who want to be considered for this position MUST apply electronically through the website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail fax hand delivery) will not be considered.
Why Work for Illinois
Working with the State of Illinois is a testament to the values of compassion equity and dedication that define our state. Whether youre helping to improve schools protect our natural resources or support families in need youre part of something biggersomething that touches the lives of every person who calls Illinois home.
No matter what state career youre looking for we offer jobs that fit your life and your scheduleflexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
The Division of Early Childhood is seeking to hire an advanced analyst to provide training and technical assistance for other sections and units within the Bureau of Subsidy Management concerning program best practices program techniques and methods in the Child Care Assistance Program Support Unit. This position functions independently as a team leader liaison or monitor for work groups in limited agency-wide study or major phase of the childcare delivery system INCCRRA subsidy committees (Illinois Network of Child Care Resource and Referral Agencies) contracted childcare services etc.
Essential Functions
- Provides training and technical assistance for other sections and units throughout the state relative to program best practices program techniques and methods.
- Develops and implements training materials and techniques for individual assistance for contracted staff of the Child Care Assistance Program.
- Functions independently as a team leader liaison or monitor for work groups in limited agency-wide study or major phase of the childcare delivery system INCCRRA subsidy committees (Illinois Network of Child Care Resource and Referral Agencies) contracted childcare services etc.
- Establishes priorities and completion dates for assignments and determines methodology to successfully complete projects.
- Establishes and maintains extensive personal contacts with Bureau operating staff and managers and with the contracted providers of the childcare delivery system to facilitate the implementation of policies and procedures to confirm the Child Care Program is consistent with the goals of the various affected areas of the agency.
- Participates in training as necessary to strengthen both staff and the Division.
- Performs other duties as requires or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
- Requires knowledge skill and mental development equivalent to completion of four (4) years of college supplemented by a masters degree in business or public administration with coursework in areas such as economic theory accounting and finance organizational theory and operations research.
- Requires three (3) years progressively responsible professional experience in management operations analysis.
Preferred Qualifications
- Three (3) years of professional experience in developing implementing and evaluating written and verbal trainings on public benefit programs for a public or private business organization.
- Three (3) years of professional experience in the application and conduct of management studies.
- Two (2) years of professional experience providing technical assistance support (resolving questions issues or concerns) to public or private recipients of a social service program.
- Two (2) years of professional experience in data processing to transform raw data into meaningful usable information through a series of mining collection preparation input processing output and storage using a scripting or database language.
- Two (2) years of professional experience leading various training classes to internal and/or external stakeholders in a clear and concise manner via oral and written communication.
- Two (2) years of professional experience developing preparing and presenting instructional materials and training curriculum to public or private recipients of a social service program.
Conditions of Employment
- Requires ability to travel in the performance of duties with overnight stays as appropriate.
*All conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.
Work Hours:Monday-Friday 8:30am-5pm 1-hour unpaid lunch.
Work Location:401 S Clinton St Chicago Illinois 60607
Division of Early Childhood
Bureau of Subsidy Management
Child Care Assistance Program Support
Chicago/Cook County
Posting Group:Building Fleet & Institutional Support; Social Services
About the Agency:
The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy safe and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion Accessibility Responsibility and Equity
As a State of Illinois Employee you will receive a robust benefit package that includes the following:
- A Pension Program
- Competitive Group Insurance Benefits including Health Life Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick Days annually (Sick days carry over from year to year)
- 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
- Personal Sick & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
- 13 Paid Holidays annually 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP) Dependent Care Assistance Plan (DCAP)
- Federal Public Service Loan Forgiveness Program eligibility
- GI BillTraining/Apprenticeship Benefits eligibility for qualifying Veterans
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: INSTRUCTIONS
Use the Apply button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees a link is available at the top left of thehomepage in the blue ribbon.
Non-State employees should log in on the using the View Profile link in the top right of thehomepage in the blue ribbon. If you have never before signed in you will be prompted to create an account.
If you have questions about how to apply please see the following resources:
State employees: Log in to thecareer portalfor State employees and review theInternal Candidate Application Job Aid
Non-State employees: on click Application Procedures in the footer of every page of the website.
State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.
The main form of communication will be through email. Please check your junk mail spam or other folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
Required Experience:
IC
Key Skills
- Active Directory
- Customer Service
- End user
- Access Points
- Deskside Support
- Windows
- SCCM
- Troubleshoot
- User Accounts
- Desktop
- PC
- Backup
- Setup
- hardware
- Technical Support
