Resident Engineer, Network Operations

Resident Network Engineer (Remote)
Pay: Commensurate with experience
Remote - Travel May Be Required
Full-Time Long-Term Assignment

Position Overview

We are seeking an experienced Resident Network Engineer to provide dedicated technical support for a customers Network Operations Center or lab environment. This role focuses on network verification fault management and integration of new elements within a Ribbon-based network. The engineer will serve as a trusted technical advisor and work collaboratively with customer personnel to ensure operational stability and optimal performance.

Key Responsibilities

• Perform network verification and configuration testing on Ribbon SONOS PSX / SBC 5K & 7K systems (experience required).
• Support trunk provisioning software installation and ongoing fault management of the Ribbon network.
• Provide remote technical support and assist with network turn-up and validation activities.
• Deliver informal customer training and support customer self-sufficiency transition plans.
• Act as an escalation point for complex technical issues and lead problem resolution efforts.
• Recreate and isolate customer issues within the lab to drive root cause analysis.
• Collaborate closely with engineering sales and customer operations teams.
• Produce clear and accurate documentation including incident status reports and technical procedures.
• Maintain strong relationships with customers through proactive communication and problem-solving.

Qualifications

• Required:
  • 2 years of hands-on experience troubleshooting Ribbon SBC Core PSX and RAMP products.
  • Expertise in SIP H.323 Telephony Routing Translations and security protocols.
  • In-depth knowledge of signaling protocol standards and their practical applications.
  • Proficiency with Linux Perl scripting and VoIP telephony architecture.
  • Familiarity with test and analysis tools such as Wireshark IP softphones and SIP test tools.
  • Strong troubleshooting and fault isolation skills with the ability to work independently.
• Preferred:
  • Experience with Diameter routing and SS7 STP systems.
  • Prior exposure to carrier-grade or large enterprise network environments.
• Education & Experience:
  • BS/MS in Telecommunications Computer Science Electrical Engineering or equivalent.
  • Minimum 8 years of experience in a professional technical support or engineering environment.
• Additional Requirements:
  • Excellent written and verbal communication skills in English.
  • Strong organizational documentation and time management skills.
  • Ability to travel internationally on short notice.
  • Valid drivers license.