Account Specialist II Cebu Consumer and Community Banking

• Manages a high volume of inbound calls (potentially over 100 daily) delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency demonstrating adaptability and resilience
• Excels both independently and collaboratively driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

• Communication information gathering and decision-making skills
• Customer interaction and support skills with at least 2 years of experience in phone or face-to-face settings while being able to multitask with computer systems and work accurately
• Ability to manage complex customer interactions using empathy composure and sound judgment
• Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
• Adaptability and efficiency in fast-paced dynamic and results-driven environments
• Ability to solve problems and effectively present and explain solutions
• Ability to learn products and systems quickly embrace challenges as opportunities and actively seek feedback to improve performance and achieve goals
• Proficient computer literacy skills with experience in using technology to solve problems and communicate in a professional setting
• High school diploma or GED required

TENURE:

Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business the standard tenure requirement is 12 months.

PERFORMANCE:

Meets satisfactory performance standards as defined by the firm

By submitting an application and/or joining the interview you affirm to meet the Internal Mobility Eligibility Requirements as stated in theApplying forInternalPositions Firmwide Standard.You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action following the firms HR Policies and Guidelines.

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.

Make sure your profile is updated in the new > Jobs. Attaching your updated resume is encouraged.

In partnership Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview applications will be acknowledged.

• Developing ability to use data to understand issues and opportunities
• Developing skills in using AI technology for automation and prompt writing