ServiceNow AI Lab

As an Applied AI Early Career Engineer in the AI Lab you will collaborate with a team of like-minded developers research scientists product managers and engineers to produce top quality research. You will collaborate with our team to develop innovative AI proof-of-concepts (PoCs). Your role includes working closely with Product Managers and Engineers to clarify project objectives define success criteria and assess risks. You will tackle complex problems design and evaluate machine learning models and analyze datasets. Reporting on performance conducting error analysis and iterating on results are key to delivering impactful AI capabilities. Key duties also include clear documentation of methods and results and presenting your findings and recommendations to both technical and non-technical stakeholders. 

What youll gain

• Mentorship from experienced researchers and engineers.
• Exposure to real product problems and decision-making.
• Opportunity to publish internal findings explore patent opportunities and potentially co-author papers where appropriate.
• A robust portfolio of PoCs and measurable impact on ServiceNow products.

Qualifications :

How to apply:

• Resume/CV and unofficial transcript
• Brief cover letter (12 paragraphs) describing your research interests and a PoC or research project youre proud of
• Links to publications preprints GitHub or portfolio (if available)

Required Qualifications:

• Currently enrolled in a Masters Degree or PhD program in Computer Science AI or a closely related field
• Must be able to obtain and maintain authorization to work in the EU 
• Capable of committing to the full-time 6 month schedule starting January 2026
• Demonstrated skills in machine learning (coursework research internships open-source contributions or substantial projects).
• Demonstrated skills in probability statistics and data science
• Ability to rapidly create AI agents and apps using LLM APIs and coding enhancement tools such as Cursor/Windsurf Codex or Claude
• Ability to implement train and evaluate machine learning models (e.g. classical ML deep learning NLP/LLMs retrieval or multimodal as relevant).
• Proficiency in Python and at least one ML framework (e.g. PyTorch or TensorFlow); solid understanding of data handling experimentation and evaluation.
• Strong analytical problem-solving and communication skills.
• Ability to work both independently and collaboratively in a fast-paced research environment.

Preferred Qualifications:

• Prior research experience in AI/ML; publications in peer-reviewed venues (conferences journals or workshops).
• Experience with LLMs and modern NLP (prompting fine-tuning RAG) vector databases and evaluation methodologies.
• Experience with MLOps or cloud (AWS Azure or GCP) experiment tracking and reproducibility best practices.

**this is a remote job for candidates who are not local to one of our offices

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Intern