Service Desk Engineer

Step into a role where your technical skills and people-first mindset truly make a difference. As a Service Desk Engineer youll be the first point of contact for IT support across PortmanDentex helping colleagues resolve issues quickly and confidently. Youll take full ownership of tickets ensuring every interaction is handled with care and professionalism all while keeping systems running smoothly and meeting service standards.

Youll be part of a fast-paced friendly team thats passionate about delivering great service and building strong relationships. With exposure to a wide range of technologies and the chance to get involved in exciting deployment projects this is a fantastic opportunity to grow your skills and make a real impact. If youre someone who thrives in a collaborative environment and enjoys helping others wed love to welcome you aboard.

Qualifications :

We welcome your application to our Service Desk Engineer vacancy if you have the following qualifications and skills:

• Youve spent at least two years thriving in a fast-paced Service Desk environment confidently handling 350400 tickets a week.
• You bring a strong grasp of incident and problem management always aiming for smooth resolutions and happy users.
• Youre experienced with helpdesk platforms and know your way around Active Directory Microsoft 365 Windows 10/11 antivirus tools MDM systems and both server and desktop support.
• Youre comfortable with basic network troubleshooting and can quickly get to the root of connectivity issues.
• You understand the importance of asset management and keep things organised and accounted for.
• You communicate clearly and kindlywhether documenting solutions or translating tech speak into everyday language for colleagues.

Additional Information :

In addition to a competitive basic salary our benefits also include:

• GDC Indemnity and CPD costs fully covered
• Wellbeing Support: 24/7 Employee Assistance Programme and GP service plus an in-house Mental Health First Aider programme
• Additional Reward: bonus scheme based on practice performance
• Extra Leave: Birthday off and option to buy 3 more days
• Family Support: Enhanced maternity/paternity leave
• Financial Security: Life assurance and pension scheme

Application process

When you click apply well just need your CV and contact details along with the answer to four quick questions and your application will be complete! Youll get a response as quickly as we can whatever the outcome of your application.

Ready to join us Click apply to take the next step in your career.

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We are an equal opportunity employer and value diversity equity and inclusion in our workplace. We are committed to creating an environment of mutual respect and are dedicated to providing equal employment opportunities regardless of race religion or belief sex sexual orientation gender reassignment pregnancy or maternity marital or civil partner status disability age or nationality.

Remote Work :

No

Employment Type :

Full-time