ApplicationProduction Support Analyst Invesement Banking

Location: NYC (Hybrid at least 4 days onsite/week)
Visa Sponsorship: We offer sponsorship under specific treaty-based U.S. work visas including TN and E-2 (for eligible Canadian Mexican and French citizens). We do not support or transfer other visa types (e.g. H-1B).

We are seeking a skilled Production Support Analyst to join our IT Application Support team. The ideal candidate will have strong technical expertise in system monitoring automation and incident management with a focus on ensuring the stability and reliability of critical business applications.

As part of our global support organization you will work closely with development infrastructure and business teams to manage application releases troubleshoot production issues and enhance system performance.

This role offers the opportunity to contribute to a dynamic technology environment and support a wide range of enterprise and capital markets systems.

Role and responsibilities

• Provide Level 1 and Level 2 support for business and IT applications.
• Monitor troubleshoot and resolve incidents impacting application performance or availability.
• Coordinate with development teams (local and global) for bug fixes deployments and release management.
• Develop and maintain scripts and utilities to automate repetitive support tasks.
• Document technical procedures incident resolutions and operational runbooks.
• Manage change and incident tickets following ITIL best practices.
• Participate in on-call rotation and assist with weekend releases or disaster recovery tests as needed.
• Support DevOps/CI-CD initiatives by integrating monitoring automation and security scanning into support processes.

Qualifications :

Qualifications

• Bachelors degree in Computer Science Information Technology or a related field.
• 25 years of experience in application support production support or IT operations.
• Strong knowledge of UNIX/Linux and Windows environments.
• Hands-on experience with job scheduling tools (Control-M preferred).
• Proficiency in scripting languages such as Perl Bash or Python for automation and monitoring.
• Familiarity with ITIL processes (Incident Change and Problem Management).
• Basic understanding of network connectivity system architecture and application deployment.
• Experience with ServiceNow or similar ticketing and change-management tools.

Companys Benefits

At Talan we invest in our employees well-being and empower them with benefits including:

• The salary range for this role is US$90000 - US$105000
• 401(k) retirement plan with company matching
• 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 8 paid holidays 5 sick days 2 personal days per year
• Company health dental and vision insurance plans FSA
• Voluntary STD and LTD
• Commuter/transit benefits

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time