Customer Service Clerk
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Job Location:
Scottsdale, AZ - USA
Monthly Salary:
Not Disclosed
Posted on:
22 days ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Clerk
POSITION SUMMARY
We are looking for a Customer Relations Clerk that will be the liaison between our company and its existing and potential customers. The successful candidate will be able to accept ownership for effectively answering all customer questions resolving customer issues and complaints assisting in the procurement of materials by facilitating deals and ensuring customers are being paid accordingly while keeping customer satisfaction at the core of every decision and behavior. This position is customer focused fast paced and requires a general knowledge of or the ability to learn scrap metal grades and scrap procurement software.
ABOUT HARMON SCRAP METAL
Here at Harmon Scrap Metal we contribute to our environment by recycling on a large scale through the processing of scrap metal and we are growing by the day! Our mission is to empower people to recycle the past and impact the future. By staying disciplined in our core values we have intentionally built a remarkable team and culture. Discipline Trust Alignment Accountability and Adaptability are the backbone of our business. They guide our hiring process and daily operations; we are transparent and results-oriented in all we do.
PERFORMANCE OBJECTIVES
- Manage large amounts of inbound and outbound calls
- Respond to customer inquiries in a timely and accurate way via phone text and email
- Follow communication scripts when handling different topics
- Effectively communicate pricing and specifications for many grades of metal commodities
- Build sustainable relationships and engage customers by taking the extra mile
- Assist in the procurement of metal by communicating with potential customers gathering necessary information and helping to facilitate sell agreements between both parties
- Facilitate payment to customers for material received on a weekly basis
- Keep records of key conversations in our CRM in a comprehensible way
- Attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
- Attend and participate in internal meetings and complete required training
- Performs other related duties as assigned by management
BENEFITS
- Robust Insurance Benefit Package
- Paid Holidays
- PTO Program
- Bonus Opportunities
- Professional Training & Development Opportunities
COMMITMENT TO DIVERSITY
We are an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.
If this position caught your eye send us your resume! For best consideration include the job title and source where you found this position in the subject line of your email to
Disclaimer: The sorting and processing of scrap metals involves using permanent magnets and electromagnets creating magnetic fields which can interfere with electronic medical devices like cardiac pacemakers and defibrillators.
KEY COMPETENCIES
- Previous experience in a customer support role
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task set priorities and manage time effectively
- Strong computer skills and highly proficient in MS Office Suite Windows Google Suite
- Outstanding organization and administrative accountability
- Ability to think individually as well as collaboratively when approaching customer issues
EDUCATION & EXPERIENCE
- High school diploma or equivalent
- 1-year previous customer service experience preferred
- Knowledge of HubSpot or similar CRM program preferred
- 1 year data entry experience preferred
- 1 year sales experience preferred
- Knowledge in scrap metal recycling preferred
PHYSICAL REQUIREMENTS
- Ability to work standing or sitting for extended periods of time in an office environment
- Ability to occasionally move objects up to 25 pounds
- Ability to perform repetitive motions that may include the wrists hands and/or fingers
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
