Staff Software Engineer RaptorDB Provisioning (backend)

Team:

Database Provisioning builds the tools that safely operate and manage the databases running within ServiceNow data centers.

The CLI interface tools that we create are used by internal operations and support teams and by every automation running in a ServiceNow data center. As a team our challenge is to deliver high-quality solutions that operate reliably without interruption at a massive scale. Our work is fundamental to ServiceNows reliability reputation and success.

As a team we believe that ease of use quality scale and customer feedback are the pillars of our development process. We work within a very collaborative environment with distributed teams that empower you to be successful in your work.

What you get to do in this role:

• Design software for operating PostgreSQL databases in production that is simple to use and integrates at scale.
• Work with stakeholders to understand detailed requirements.
• Build high-quality clean scalable and reusable code by enforcing best practices around software engineering architecture testing and processes (Code Reviews Unit testing etc.)
• Work with a team that owns the technological choices and their code from design implementation test automation and delivery of high-quality features.
• Work in an environment with a strong collaboration and knowledge-sharing spirit.
• Work in an international team with colleagues in Europe and the USA.

To be successful in this role you have:

• Expertise in managing and operating databases in production particularly PostgreSQL MySQL MariaDB or Oracle.
• Experience with data structures algorithms object-oriented design design patterns and performance/scale considerations.
• Experience in collaborating and negotiating with senior technical stakeholders to discover and understand complex requirements for a task or problem.
• Linux experience that includes a deep knowledge and understanding of its internals.
• Excellent technical problem-solving skills including root cause analysis of issues in production.
• Experience in these languages & tools: Ruby Puppet Jenkins.
• Experience with CI/CD systems: Jenkins TeamCity etc.
• Enjoy collaborating with engineering teams located in different time zones (PT ET CET)
• Great analytical and design skills.
• Excellent communication networking and self-management skills.

Qualifications :

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• Experience In using AI Productivity tools such as Windsurf Cursor etc is a plus or nice to have
• 6 years of hands-on experience with backend development
• Experience in operating and maintaining relational databases such as PostgreSQL or MariaDB in production. This includes knowledge of management features such as backups high availability and replication.
• Demonstrated experience operating Kubernetes at scale including a deep understanding of cluster administration.
• Experience in Linux: CentOS RedHat etc 
• Experienced in scripting languages such as Ruby Puppet Python or Go.

For positions in this location we offer a base pay of $155800 - $272700 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time