Cloud Renewal Executive

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

As market leader in enterprise application software SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom warehouse to storefront on premise to cloud desktop to mobile device SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably adapt continuously and grow sustainably

In the Cloud Renewals Center our people and our culture are central to our success! Cloud Renewals Executives demonstrate skills and knowledge in the area of renewal strategy deal architecture customer negotiation and internal navigation of commercial and legal teams. If youre looking for a new challenge on a growing impactful and supportive team the Cloud Renewal Center is the place for you.

You will be continuously equipped for success as a subject matter expert in commercial and revenue management principles that are key to SAPs growth. We promote a culture of open dialogue and continuous improvement; in this role we encourage you to voice your feedback to drive improvements within the business.

Key Responsibilities & Tasks

The Cloud Renewal Executive (CRE) has overall responsibility for the daily management of assigned Cloud Renewals customer accounts including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers. The focus of this position is to maximize the value that customers and SAP receive through cloud renewals and use of the customers deployed cloud software.

The CRE is expected to serve as the primary point of contact for the customer during renewal negotiations and to maintain customer satisfaction throughout the renewals process.

The CRE is responsible for delivering end-to-end renewal execution through partnership with Customer Engagement Executives and Account Team driving toward and ensuring mutually beneficial and successful outcomes. This role is responsible for interfacing with customers on SAPs behalf to negotiate commercial terms and drive incremental revenue.

The CRE will primarily interact with customers via telephone

Develop and implement account strategies and implementation plans for renewal customers that increase revenue retention and growth.
Increase cloud revenues through improved renewal rates inclusive of cross or upsell and potential restructures of the contract.
Maintain a close working relationship with other regional business teams such as CEEs AEs GADs and other customer facing personnel in support of customers and corporate functions necessary to support all assigned accounts.
Deal management and commercial negotiation of the entire opportunity life cycle for renewals by providing end-to-end renewal execution support; maintain knowledge of commercial negotiation renewal execution support on transactional steps related to renewals and replacements.
Provide renewal forecasting support by accurately evaluating renewals 12 months in advance of expiration date; clean up data inconsistencies and ensure accurate values and contract dates and maintain through their life cycle.
Act as an intermediary for Deals Desk Legal GTM and other internal SAP Support teams for those accounts within their portfolio. Able to Liaise with various approval steps including rev rec finance office of CFO legal etc.
Manage new account assignment into portfolio

Experience & Language Requirements
Fluent in English & one other European language preferred
3-5 years of experience in the following areas:
Renewals and/or Account management
Managing complex customer engagements
Commercial experience including experience developing account management plans and contract negotiation
Complex Account Management
Proficiency in Microsoft Office: Excel PowerPoint Word and Outlook

EDUCATION

Bachelors Degree or equivalent comparable experience

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 438965 Work Area: Consulting and Professional Services Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid