Danish speaking Customer Service Representative for Barcelona office

Barcelona - Spain

Monthly Salary: Not Disclosed

Posted on: 23-10-2025

Vacancies: 1 Vacancy

Job Summary

Position: Customer Service Representative

Location: Barcelona Spain

Employment type: Full-time

Work model: on-site

DUTIES AND RESPONSIBILITIES:

Manage customer interactions through various communication channels (phone email chat or CRM systems) ensuring timely and accurate responses.
Process customer orders quotations and inquiries accurately using designated company systems (e.g. ERP or CRM tools).
Provide product information and basic technical support to assist customers in identifying appropriate products or services for their needs.
Track and communicate order status including delivery schedules updates and any delays to maintain transparency and trust with customers.
Collaborate with internal departments such as logistics sales and technical support to resolve customer issues efficiently.
Maintain up-to-date and accurate records of all customer interactions transactions and service requests.
Follow established service standards procedures and escalation protocols to ensure quality and consistency.
Identify opportunities to improve customer satisfaction operational processes and overall service delivery.

REQUIREMENTS:

Native / fluent in Danish both verbal and written. Proficiency in English (minimum B2 level).
High school diploma or equivalent; higher education or vocational training in business communication or a related field is an advantage.
Proven experience in customer service order management or a similar client-facing role.
Proficiency in customer management systems (e.g. CRM platforms) and familiarity with enterprise software (such as SAP or similar systems).
Strong communication and interpersonal skills with a customer-focused and solution-oriented approach.
Ability to multitask manage priorities and maintain accuracy under pressure.
Basic technical understanding or interest in products/services relevant to the companys field.
Commitment to continuous learning adaptability and collaboration in a fast-paced environment.

OFFER:

Excellent remuneration package based on experience skills and performance
Working schedule: Monday to Friday 08:00 AM - 05:00 PM
Be part of a dynamic and creative team with positive and friendly atmosphere
23 working days of paid annual leave
Guidance and tools to reach career potential.

Position: Customer Service Representative Location: Barcelona Spain Employment type: Full-time Work model: on-site DUTIES AND RESPONSIBILITIES: Manage customer interactions through various communication channels (phone email chat or CRM systems) ensuring timely and accurate responses.Process cust...