Desktop Support Technician WindowsMac
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Desktop Support Technician Windows/Mac
Location: Toronto Ontario
Work Mode: On-Site
Experience: 3 to 5 Years
Role Summary
NearSource is looking for a Desktop Support Technician to provide on-site technical support for a leading enterprise in the design software space. The selected candidate will deliver consistent high-quality service across end-user systems devices and software ensuring minimal downtime and optimal performance.
Key Responsibilities
- Deliver day-to-day technical support for desktop/laptop systems mobile devices and peripherals (Windows Mac tablets phones)
- Troubleshoot hardware/software issues ensuring timely resolution in line with defined SLAs
- Install and configure workstations applications and collaboration tools (e.g. Zoom Rooms)
- Serve as the primary IT contact for onsite support managing customer expectations with professionalism
- Coordinate asset management processes including inventory shipping receiving and record-keeping
- Administer endpoint deployment using tools like AutoPilot Imaging
- Maintain accurate hardware and software records through internal systems
- Collaborate with infrastructure server and network teams to support on-site issues
- Contribute to documentation and knowledge base for IT procedures
- Drive process improvements and ensure compliance with IT service standards
Must-Have Skills
- Minimum 3 years of experience in IT customer service or desktop support
- Proficient in Windows 10/11 Mac OS X Azure MS Office 365 Active Directory and Exchange
- Hands-on with endpoint management tools (e.g. AutoPilot Imaging)
- Familiarity with ticketing systems such as ServiceNow
- Strong communication organizational and analytical skills
- Proven ability to manage multiple tasks in a fast-paced environment
- Post-secondary education in IT or a related field
Nice-to-Have Skills
- Experience supporting Zoom Rooms or video conferencing setups
- Knowledge of asset management workflows and shipping/receiving
Certifications
- CompTIA A (preferred)
- Microsoft MCP (preferred)
- HDI Support Center Analyst (preferred)
Apply now or share your resume with salary expectations at .
Thank you for considering a career with us! Once you submit your application our Talent Acquisition team will review your resume thoroughly. If theres a strong match well reach out to discuss your experience role details benefits compensation and next steps. While we strive for transparency we may not be able to respond to every applicant due to high volume but we genuinely appreciate your time and interest.
About NearSource
NearSource Technologies is a trusted partner for future-ready software consulting enabling Fortune 500 enterprises to accelerate digital transformation. Our global engineering teams build and deploy impactful technology for some of the worlds most admired brands working directly on long-term client initiatives.
Equal Opportunity Statement
NearSource is an equal opportunity employer committed to fostering an inclusive and respectful environment. We celebrate diversity and do not discriminate based on race gender religion sexual orientation age disability or background. Innovation thrives when everyone feels empowered to contribute.
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
