Online Travel Support Agent

Kansas City, KS - USA

Monthly Salary: Not Disclosed

Posted on: 23-10-2025

Vacancies: 1 Vacancy

Job Summary

We are currently seeking a friendly and dependable Online Travel Support Agent to join our fully remote this role youll assist clients with their travel questions troubleshoot issues and help manage reservations. Youll play a key role in ensuring that each traveler feels supported informed and confident throughout their entire journey.

If you have a passion for customer service love working in a virtual environment and enjoy all things travel this is a great opportunity to turn your communication skills into a rewarding career.

Key Responsibilities:

Customer Support: Respond promptly to travel-related inquiries via email phone and chat providing accurate and helpful information.

Reservation Assistance: Help clients with new bookings itinerary changes cancellations and travel updates.

Problem Resolution: Troubleshoot issues related to flights hotels transportation and packages offering solutions quickly and professionally.

Documentation: Maintain detailed records of client communications booking changes and resolutions provided.

Supplier Coordination: Communicate with travel suppliers to resolve client concerns confirm details and escalate issues when needed.

Knowledge Updates: Stay current with travel advisories airline policies destination restrictions and vendor promotions.

Upsell Opportunities: When appropriate recommend value-added services such as travel insurance upgrades or excursions to enhance the travel experience.

Post-Travel Follow-Up: Reach out to clients after their trips to ensure satisfaction and build long-term relationships.

Qualifications:

Previous customer service or support experience is preferred.
Strong written and verbal communication skills.
Calm under pressure and solution-focused.
Comfortable using online tools booking platforms and CRM systems.
Self-motivated and able to manage time efficiently in a remote setting.
Passion for helping others and an interest in travel.
Bilingual is a plus but not required.

Perks & Benefits:

100% remote work from home or while traveling.
Flexible scheduling with part-time or full-time options.
Travel discounts and perks through industry partnerships.
Supportive team environment with training provided.

We are currently seeking a friendly and dependable Online Travel Support Agent to join our fully remote this role youll assist clients with their travel questions troubleshoot issues and help manage reservations. Youll play a key role in ensuring that each traveler feels supported informed and conf...