Customer Service Agent Italian Speaker

Are you a people person with a passion for helping customers and turning every conversation into a great experience
Join a vibrant team where your Italian language skills and enthusiasm will shine every day!

What Youll Do

As a Customer Service Agent youll be the voice of our brand providing exceptional service resolving queries and ensuring our customers enjoy a seamless booking experience.

Your day-to-day will include:

• Handling inbound calls and converting enquiries into confirmed sales
• Meeting performance goals in sales quality and customer care
• Providing accurate information and assistance across all services
• Collaborating with teammates and supporting other markets when needed
• Sharing customer feedback to help us improve our service experience
• Managing customer complaints professionally and efficiently

What Were Looking For

Were looking for a motivated customer-oriented professional who loves communication and teamwork.

Requirements:

• Fluent in Italian (C2) and English (C1)
• Proficient in Microsoft Office (Word & Excel)
• Strong communication and sales/customer service skills
• Thrives in a fast-paced dynamic environment
• Team player with great interpersonal skills
• Able to type at least 25 words per minute

Whats in It for You

We believe great performance deserves great rewards!

Competitive Pay & Growth Performance Bonus.

Working Hours:

• Monday to Sunday between 07:00 19:00
• Flexible shifts

Contract: Indefinite

Why Join Us

• Be part of a multicultural energetic and supportive team
• Enjoy career growth opportunities within a global company
• Receive ongoing training and professional development
• Make a real impact by helping customers every day

Ready to Start Your Journey

If youre passionate about customer service fluent in Italian and ready to grow your career wed love to hear from you!

Apply now vand take the next step toward an exciting future in Malta.