Client Service Administrator
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Client Services Administrator
London Canary Wharf Fixed Term Maternity Cover - 12 months Full time
Up to 28808 per annum depending on experience
40 hours per week
At Nuffield Health the UKs largest healthcare charity everything we give our patients members and customers would not be possible without you. Your passion your warmth your drive to make a difference. Whether its driving connected health helping the nation transforming experiences or building the career you want we give you the support to do it all. Join our journey. It starts with you.
We are looking for a Client Services Team member to work at one of our high-profile corporate sites in the City of London. The team member will warmly meet and greet all our visitors ensuring the smooth running of the reception with members journeys as your top priority. The Client Services team will deal with membership enquiries appointments and bookings with the highest standard of attention to detail and customer focus with excellent customer service being essential in this role. As Client Services Administrator you will support with queries relating to membership locker rental and personal training and create a professional first impression.
As a Client Services Administrator you will:
Pay particular attention and focus with the membership system ensuring that all membership enquiries are processed and dealt with effectively.
Work as part of a team to ensure customer service levels exceed expectations.
Will form an integral part of the Customer Journey and will strive to continually review and improve where possible.
Management of diaries and client appointments for all departments within the facility.
Strong communication skills with clients and employees both face to face by telephone and written correspondence.
Ensuring the daily cashing up and balancing of tills is completed correctly.
Ensuring the reception area is always neat and tidy.
To achieve monthly KPIs.
Have experience in a customer service focused environment.
Have outstanding communication and customer service skills.
Be approachable personable and able to adapt to different situations always keen to delight customers and improve their experience.
Be a team player with exceptional planning and organization skills with the ability to multitask.
Have excellent attention to detail.
Can work in a pressurized environment.
Be Flexible with a can do attitude.
Have excellent customer service skills.
Hold excellent IT skills with proven skills in Microsoft Excel PowerPoint and Word.
Helping you feel good.
We want you to love coming to work feeling healthy happy and valued. Thats why weve developed a benefits package with you in mind. Here you can choose from a range of fitness lifestyle health and fitness wellbeing rewards such as free gym membership health assessments retail discounts and pension options. At Nuffield Health we take care of whats important to you.
Join Nuffield Health and create the future you want today.
Applications will be considered as they are received and interviews will be arranged accordingly. We reserve the right to close adverts early for example where we have received an unprecedented high volume of applications. Therefore please apply early to ensure you are considered for the post.
It starts with you.
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
As the UK's largest healthcare charity, Nuffield Health exists to build a healthier nation through our hospitals, fitness & wellbeing clubs, healthcare clinics and workplace wellbeing services.
