EUCCollaboration Engineer

Buffalo, WY - USA

Monthly Salary: $ 79050 - 106950

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Richs also known as Rich Products Corporation is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza appetizers and specialty toppings our products are used in homes restaurants and bakeries around the world. Beyond great food our customers also gain insights to help them stay competitive no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice retail in-store bakery deli and prepared foods among others. Working in 100 locations globally with annual sales exceeding $4billion Richs is a global leader with a focus on everything that family makes possible. RichsInfinite Possibilities. One Family.

Job Summary

The responsibilities of this role are to to assist in the designing implementing and supporting enterprise end-user technology solutions that enable a secure productive and collaborative workplace. This role manages endpoint platforms device lifecycle virtual desktop infrastructure (VDI) telephony systems videoconferencing systems and productivity tools such as Microsoft 365 Teams and SharePoint. They ensure optimal end-user experience through effective endpoint management collaboration tool integration telephony support system automation and adherence to security and compliance standards. This position works closely with IT support security and infrastructure teams to deliver seamless digital workplace services. They may also be involved in the planning and implementation of new infrastructure projects and upgrades.

This role is based at our WHQ in Buffalo NY.

Key Accountabilities and Outcomes

Assist in designing deploying and managing endpoint platforms and thin clients for Windows macOS and mobile devices.

Deploy configure and maintain enterprise device and mobile management solutions (e.g. Microsoft Intune SCCM/MECM Jamf).

Oversee VDI environments (Citrix Azure Virtual Desktop etc) to support remote and hybrid work.

Manage and support enterprise collaboration tools such as Microsoft 365 Teams SharePoint OneDrive and Exchange Online.

Manage enterprise telephony systems including VoIP PBX and cloud-based telephony platforms.

Configure and support Microsoft Teams Phone System and other unified communications solutions like Cisco call managers.

Manage and support enterprise videoconferencing platforms such as Zoom Microsoft Teams Cisco Webex or similar solutions by configuring meeting rooms video endpoints and scheduling systems to ensure seamless communication.

Ability to travel up to 25% when required for onsite support installations and participate in on-call rotation to troubleshoot and resolve technical issues related of EUC/Collaboration equipment.

Knowledge Experience and Skills

Bachelors degree in computer science Information Technology or a related field or equivalent practical experience.

3-5 years in IT infrastructure or end-user computing roles with at least 2 years in EUC collaboration telephony or videoconferencing engineering.

Deep understanding of EUC technologies including Windows 10/11 macOS iOS and Android platforms.

Strong knowledge of enterprise device management tools (Microsoft Intune SCCM/MECM Jamf Workspace ONE).

Expertise in Microsoft 365 services: Teams SharePoint OneDrive Exchange Online Power Platform.

Understanding of VDI platforms (Citrix VMware Horizon Azure Virtual Desktop).

Knowledge of telephony systems and unified communications platforms including VoIP PBX and Teams Phone System.

Knowledge of videoconferencing platforms (Zoom Teams Webex Cisco Room Systems).

Knowledge of automation and scripting (PowerShell Bash Python).

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COMPENSATION

In accordance with state law the rate or range provided is Rich Products Corporation its subsidiaries and affiliates (Richs) reasonable estimate of the base compensation for this role. The actual amount may be higher or lower based on non-discriminatory factors such as experience knowledge skills abilities shift differential and location.

Annual Range/Hourly Rate

$79050.00-$106950.00

Rich Products Corporation its subsidiaries and affiliates (Richs) are committed to a policy of Equal Employment Opportunity standing up for fairness and maintaining a culture of belonging to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race color religion sex national origin disability military or veteran status or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Richs. Please contact Richs Associate Experience Network at if you need assistance completing this application or to otherwise participate in the application process.