Technical Associate – EOC

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovative-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.
Inviting applications for the role of Technical Associate EOC
In this role An EOC Consultant oversees monitoring alert resolution changes and maintenance activities applying ITIL principles CAB processes and network configuration expertise. They manage P1/P2 bridges to swiftly resolve issues impacting business operations.

Responsibilities
Monitor and address alerts changes and maintenance.
Handle tech and non-tech bridges including P1 and P2 issues.
Collaborate with Major Incident Management for business-impacting issues.
Ensure SLA compliance and proper logging into ITSM tools.
Manage tickets throughout their lifecycle from creation to resolution.
Raise tickets with carriers and coordinate issue resolution.
Identify opportunities to automate repetitive tasks.
Need to Participate in 24x7x365 rotational support for production systems.

Qualifications we seek in you!
Minimum Qualifications
BE/B Tech
Excellent written and verbal communication skills

Preferred Qualifications/ Skills
Experience handling tech and non-tech bridges including P1 and P2 issues.
Experience in a team-oriented collaborative environment.
Strong analytical skills to guide timely issue resolution.
Experience with ServiceNow and incident management processes.
Knowledge of change implementation and its impact on alerts.
Proficient with tools like SolarWinds New Relic Bluecat Akamai and PowerShell.
Ability to collaborate and communicate with cross-functional teams and ISPs.
Understanding of ITIL standards and ticket prioritization
Analyze issues and determine appropriate actions to guide clients or associates toward a timely resolution.

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience: