T&T Senior Analyst ETP As A ServiceOperate (SAP PMCS) ID

Jakarta - Indonesia

Monthly Salary: Not Disclosed

Posted on: 23-10-2025

Vacancies: 1 Vacancy

Job Summary

Are you ready to unleash your potential

At Deloitte our purpose is to make an impact that matters for our clients our people and the communities we serve.

We believe we have a responsibility to be a force for good andWorldImpact is our portfolio of initiatives focused on making a tangible impact on societys biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable inclusive as well as sustainable business practices.

Hence we seek talented individuals driven to excel and innovate working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion where diverse perspectives are celebrated and everyone is recognised for their contributions.

Ready to unleash your potential with us Join the winning team now!

Work youll do:

You may be assigned as Level 2 AMS support between Business/Client IT Team partnering systems and Application Managed Services (AMS) this role you are expected
- To render 2nd level AMS support by performing in-depth production incident (simple to medium level complexity) troubleshooting resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
- To collaborate with Developer to deliver simple to medium complexity enhancements within the agreed timeframe and with quality.
- To provide progress and status reports at regular intervals to the Client
- To escalate and inform the Service Delivery Manager (SDM) and/or the Team Lead as early as possible of any impending slippage in the delivery dates aging tickets or any matters likely to impede the service level of the contract
- To maintain documentation according to firm standards best practices and standard operating procedures
- To fully comply with and adhere to all the standard AMS process & procedures that are developed and clients IT policies that applies.
- To actively participate and contribute to any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization or Client
You may be assigned as part of project team member to implement the this role you are expected
- To support the project teams in delivery of our solution applications and in development of work products that addresses our clients business needs and help achieve their strategic goals.
- To support the project teams in developing presentation materials or documentations and in coordination of communications with the client.
You will work with diverse and talented project team members to solve problems improve performance and generate value for our clients across all industries
You will uphold the firms standards and ethos in working with fellow team members and in your interactions with the clients.
You will support business development efforts by contributing directly to the preparation development of proposals presentations and publications

Your role as a leader:

At Deloitte we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients people and the communities. AdditionallySenior Analyst across our Firm are expected to:

Demonstrate a strong commitment to personal learning and development.
Understand how our daily work contributes to the priorities of the team and business.
Understand the set expectations and demonstrate accountability in keeping personal performance on track.
Actively focus on developing effective communications and relationship-building skills with stakeholders clients and team.
Demonstrate an appreciation for working with others.
Understand what is fundamental to Deloittes success as a business.
Demonstrate integrity and an awareness of strengths differences and personal impact.
Develop their understanding of Deloitte and offer a fresh perspective.

Requirements:

Have at least 2-3 years experience working with the SAP S/4HANA or SAP ECC as a support team lead/member implementation team lead/member of SAP PM/CS
Have basic knowledge of integration to other related modules/sub-modules of the above applications to ensure ability to understand end to end business process and work independently to derive test data/scenarios and perform testing.
Have experience in delivering solutions on cloud or on-premise platforms
Have experience working on traditional waterfall and/or Agile delivery approach
Certifications in any of the above applications and/or certified in ITIL or Project Management (e.g. PMP PRINCE or Agile) or DevOps is an added advantage
Good command of English Language. Ability to speak and/or write other languages will be an added advantage. Example: Mandarin Bahasa Malaysia/Indonesia Thai Vietnamese Korean Japanese etc.
Good analytical thinking and ability to engage stakeholders
Pro-active able to work independently to deliver task assigned timely
Flexibility to take on new solutions/applications where applicable and ensure successful integration and support for the business
Willing to work based on clients business workdays and office hours and on rotation basis to support any critical or high request after clients business office hours.
Ability to travel if required i.e. to be placed at Clients site for the project

Due to volume of applications we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

Required Experience:

Senior IC

Are you ready to unleash your potentialAt Deloitte our purpose is to make an impact that matters for our clients our people and the communities we serve.We believe we have a responsibility to be a force for good andWorldImpact is our portfolio of initiatives focused on making a tangible impact on so...