Total Rewards Client Manager, Emerging Market

Insurance is a trillion dollar market that is fundamental to society yet it has not modernized until now.

Newfront is building the modern insurance experience.

Weve reimagined the experience for clients prospects and employees altering the way people create understand select transact and use insurance. Were changing the approach so that it starts and ends with the client not the product and empowering people for moments that matter.

Our unique approach recognizes both the vast potential of technology and the fundamental role of insurance experts. Were a technology-driven company with DE&I in our DNA and strong values; we believe people matter most.

Our mission is to define the future of the insurance industry while instilling a high performance culture in combination with living our Work Love Play ethos each day. We value balanced lives and are passionate about creating a culture of wellness that results in healthier happier and more productive employees and more successful clients.

The Client Manager is responsible for assisting Newfront Emerging Clients (2-100 lives) on a day-to-day basis by servicing them with the optimal combination of employee benefit programs communication and service administration to help them achieve their business goals. Your exceptional communication and project management skills help you connect with clients by email and phone - quickly establishing trust and rapport.

Newfronts Employee Benefits team is looking for a smart creative. The team youd join is fast-paced technology-driven and service-oriented. We partner with large technology clients and value new and fresh ideas. We are highly motivated inclusive of everyone and always open to new ideas. If youre an ambitious and agile self-motivated multi-tasker whos ready to show up with your best self youd fit in with us!

A successful candidate will have strong interpersonal skills and be able to partner with the industrys leading Client Managers. You must be technology driven and open to learning new systems. Youll be working with fun energetic clients and an expeditious team.

Your responsibilities may alter from day-to-day bringing tremendous growth opportunities. Each client presents different opportunities to provide unique services. We are looking for a partner who thinks outside the box is skilled at problem-solving and doesnt mind juggling competing priorities. Newfront and this team believe in accountability and are in this together we work together to see the big picture and get the job done and are not afraid to have fun while doing so!

This position is a salaried exempt and full-time role and will be reporting to the Client Services Director. This is a Hybrid/Remote role located in California with the option to work from any of Newfronts California office locations and requires seasonal or intermittent traveling to visit clients and prospects (Pacific Time Zone work hours required). #LI-Remote

What Youll Be Responsible For:

• Build strategic relationships with clients and carrier partners in the Small Group Market.

• Manage client project plans and lead client calls serve as the primary contact for clients.

• Support Benefit Consultant and Sr. Benefit Consultant on client accounts and lead standard accounts with minimal guidance.

• Demonstrate proficiency in explaining technical analysis with regards to plan renewal marketing budgeting contribution scenarios and demographic analysis.

• Create client meeting deliverables and actively participate in the meetings.

• Lead and manage the annual client calendar including strategic planning renewal and marketing processes for clients.

• Attend and conduct client meetings including renewal and open enrollment.

• Manage escalated and complex client issues with minimal guidance.

• Manage product and carrier implementations.

• Coordinate the management of client technology solutions alongside the EB Systems team and have basic knowledge of systems and Electronic Data Integration (EDI).

• Develop and deliver communication strategies for clients.

• Responsible for staying abreast of latest compliance and benefit trends.

• Review and oversee outsourced tasks before distribution to the client.

• Conduct final review to ensure accuracy of compliance deliverables (5500s SPD Wraps annual notices ACA etc.).

• May train the next level down (i.e. Sr. Client Manager may train Client Manager).

Qualifications:

• Minimum of 3-5 years of employee benefits experience is required.

• 3 years of Employee Benefits experience in abrokerage setting for Emerging (Small Group) Clients is required.

• Exceptional communication skills: written public speaking and presentation preparation.

• Exceptional customer service skills diplomacy professionalism and tact.

• Ability to analyze data adopt use of new technology systems and software applications.

• Ability to be resourceful take initiative solve problems offer solutions and make process improvements.

• Works well with others in a fast-paced environment and be responsive to co-workers and colleagues. Ability to train delegate provide oversight and give feedback.

• Adaptability and flexibility to proactively address issues and client needs.

• Ability to multi-task understand urgency and deal with changing priorities and deadlines.

• Skilled at strategic project planning including extended time management.

• Ability to forge relationships and build trust with clients carriers and internal stakeholders.

• Independently manage accounts and support complex accounts with minimal guidance from client lead.

• Deep understanding of insurance industry knowledge.

Required Certificates Licenses Registration:

• CA Department of Insurance Life License required.

The pay range for this position in California Washington Colorado and New York at the commencement of employment is expected to be between $71400 and $111500/yr; however base pay offered may vary depending on multiple individualized factors including market location job-related knowledge skills and experience. The total compensation package for this position may also include other elements including a bonus restricted stock units and discretionary awards in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired the employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

At Newfront we are committed to hiring diverse talent and supporting an inclusive workplace environment. If you are excited about a role at Newfront but feel youre missing a few of the qualifications we still encourage you to apply and tell us about yourself. You may just be the next Newfront team member that we are looking for!

Newfront is proud to be an equal opportunity workplace. Diversity is in our DNA and we believe that creating an inclusive workplace elevates the value we are able to bring to our customers and employees alike. All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin genetic information disability veteran status or any other applicable status protected by state or local law.

If you require reasonable accommodations throughout the application or interview process please contact us at For information regarding how Newfront collects and uses personal information please review our .

Required Experience:

Manager