Automotive Service Consultant
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Job Location:
Fishers, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Fishers In Full-Time Competitive Pay Benefits
Company Overview:
At Lockhart Cadillac were more than just a dealership were a family-owned luxury Cadillac dealership committed to providing an exceptional service experience with a personal touch. For over52 years weve built long-term relationships with our customers by combining world-class Cadillac expertise with the warmth and trust of a family business.
As Cadillac continues to lead in innovation performance and craftsmanship were growing our service team and looking for a skilled customer-focused Automotive Service Consultant to help us deliver an unparalleled ownership experience.
What Youll Do:
Welcome customers in a professional friendly manner ensuring a smooth and exceptional service experience.
Listen attentively to customer concerns and accurately document service requests and vehicle symptoms.
Clearly explain Cadillac-recommended maintenance repair options and cost estimates with transparency and confidence.
Coordinate with technicians to ensure accurate diagnostics and efficient service completion.
Maintain proactive communication with customers throughout the service process.
Recommend additional services to enhance vehicle performance safety and longevity.
Manage repair orders repair quotes and scheduling with accuracy and attention to detail.
Utilize dealership systems and tools effectively to support a seamless service process.
What Were Looking For:
Minimum of 2 years previous experience as a Service Advisor/Service Consultant or in a customer service sales role (luxury or Cadillac experience strongly preferred).
Strong communication and interpersonal skills with a polished professional demeanor.
Solid knowledge of Cadillac General Motors and 3rd party warranties/service contracts.
Familiarity with Cadillac service processes and brand standards is a plus.
Up to date ASE Certifications (Service Consultant Maintenance & Light repair or Auto)
Proficiency in Cox Automotive dealership management software (Dealertrack & Xtime).
A positive attitude strong work ethic and commitment to delivering premium customer service.
- Strong organizational and multitasking abilities in a fast-paced environment.
Why Join Our Family:
Competitive pay structure with performance-based bonuses
Comprehensive benefits package (health dental vision PTO retirement plan)
Ongoing Cadillac brand training and opportunities for career advancement
A family-owned culture where employees are valued and respected
Work with a prestigious luxury brand in a state-of-the-art facility
Supportive team-oriented work environment
Required Experience:
Contract
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
At Lockhart Auto Group, we strive to make every customer a customer for life. Happy employees make happy clients, and we reward individuals who are ready to wor...
