Case Management Support Officer

Auckland - New Zealand

Monthly Salary: $ 63527 - 66312

Posted on: 28 days ago

Vacancies: 1 Vacancy

Job Summary

ISU Administration Support Officer

Multiple Positions based at Henderson and North Shore Policing Centre
Police Employee
12 Month Fixed Term Full Time
LAV
JR:

E tῡ ki te kei o te waka kia pakia koe e ngā ngaru o te wā

Stand at the stern of the canoe and feel the spray of the future biting at your face

Mō te tūnga About the role

Applications are sought for full-time administration officers who will support the Waitemata District Investigation Support Unit (ISU).

The ISU works in close partnership with the retail sector and is responsible for the triage and timely investigations of volume crime files to support Area-based investigations and priorities. The unit also provide guidance to retail shop owners to prevent or limit future crime occurring

This is a great opportunity to be part of a small highly driven team and spirited team that delivers quality support service to the Waitemata District. You will be assisting with the gathering of evidence and collating volume crime files to enable the apprehension of the suspects.

The successful applicant will need to have a victim focused mindset and a passion for delivering an exceptional service.

Key Accountabilities:

Fostering and maintaining effective partnerships with external and internal stakeholders.
Problem solving excellent communicator and a can-do mindset.
Prioritising workflow and mange time effectively to complete multiple files and meet deadlines
Decision Making Ability to manage sensitive investigations and make sound decisions
Obtaining evidence including CCTV and imagery. Requesting and reviewing statements from victims and witnesses. Prepare investigation files for volume crime offending including online fraud complaints. Files can range from basic petrol thefts to complex fraud.
Producing quality investigation files for Operational staff to act on.
You will gain skills in; file management file preparation and learn to use several of the online platforms available to investigators.

He aha taau e kawe mai What youll bring

Whilst we are looking for skills knowledge and experience relevant to the role we also place high importance on your state of mind the alignment of your values with oursyour ability to contribute to and build high performing teams and the way that you lead yourself or others.

Additional Information

We have positions based at both Henderson and North Shore Policing Centre Waitemata. Hours are Monday Friday.

Applicants must have New Zealand or Australian citizenship or Permanent New Zealand Residency.

Successful applicant must reside in Tamaki Makaurau (Auckland).

Previous policing investigative knowledge is advantageous but not essential.

A sound knowledge of computer applications in particular Microsoft Office and Outlook.

This role is Individual Contributor/Emerging Leader level. You can refer to Indicators for Success for further information on the requirements

Mo tātou About us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals communities businesses and other public sector agencies towards the vision of making New Zealand the safest country. Police is the governments largest front-line response agency with around 15000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work youll be engaged in is real tangible work that directly benefits our frontline and communities. Taken all together this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded experienced leader with opportunities across the range of work we support.

Tono ināianei Apply now

If this position sounds like you click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire pre-employment checks will be undertaken which include reference drug and alcohol testing and police vetting prior to any written offer being made.

For further information on the application process please copy and paste this URL: applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.

Utu ā-tau Salary

This position is covered by a collective agreement and salary will commence between $63527 and $66312 dependent on skills and experience relevant to the role.

If you are an internal applicant you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.

Please note: Deadline for applications is 5pm on Thursday 30th October 2025. Applications may be reviewed prior to the close date as well as contact made with candidates.

If you have any questions about this vacancy please contact:

Required Experience:

Unclear Seniority

ISU Administration Support Officer Multiple Positions based at Henderson and North Shore Policing CentrePolice Employee12 Month Fixed Term Full Time LAVJR:E tῡ ki te kei o te waka kia pakia koe e ngā ngaru o te wāStand at the stern of the canoe and feel the spray of the future biting at your face M...