Customer Service Officer BOM

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 23-10-2025

Vacancies: 1 Vacancy

Job Summary

Job Summary :Responsible for check-in Reservations ticketing Special category passenger handling Boarding Gate functions under the supervision of Duty officers / Duty Managers.

Key Responsibilities:

Accepting reservation and issuance of tickets at airport ticketing counters.
Smile greet customers when they approach for checking or any query.
Checkingofcustomers identity and checking them and their baggage for the flight correctlyrecording ofall weights and items which are to be put into theaircraft.
Profiling of customers at checking brief them on DG regulations and security banned articles in checked or hand baggage.
Accept registered baggage and check if any visible damage and get LRT signed customer to be informed about the liability and charge excess baggage (in case of exceeding normal baggage allowance).
Announcement of boarding updating of FIDs attending queries of customers Reconciliation of checked in passengers at the boarding gates.
Coordinate forconnecting customers their location and takeadvise/ instruction from red cap duty manager if flighthas tobe delayedto acceptthem. Strict adherence to company policies ensure properlygroomed at all times.
Not underinfluenceof alcohol or bannedsubstance.
Ensure adherence to policies and procedures as laid down in the GOM.
Effective use of ramp equipment guiding blue collar teams for quick turnaround ofaircraft.
Carry out gate boarding functions likezone wiseboarding BGR and manual boarding in case of systems down.
Secure safe punctual handling of customers baggage crew as applicable by organizing and controlling the terminal operations.
Ensure all communicationoperationalor administration areactionedpromptly.
Responsible for reporting to the superiors occurrences eventsviolationsand acts that may affect safetysecurityand company reputation.
Procedure is followed for the carriage of arms and ammunition HUMDGRetc.

Required Skills & Experience:

Communication Skills
Team Player
Knowledge of regulatory compliances
0-1 years of experience in Customer Service

Good to have :

Experience in aviation

Educational Qualification:

Should be Graduate.

Location:MumbaiAirport

Akasa Air does not solicit or accept any form of payment from candidates or institutions during its recruitment process. Any such claims are fraudulent and should be disregarded.
Individuals engaging with unauthorized entities do so at their own risk. We encourage you to report any such incidents to for appropriate action.

Required Experience:

Unclear Seniority

Job Summary :Responsible for check-in Reservations ticketing Special category passenger handling Boarding Gate functions under the supervision of Duty officers / Duty Managers.Key Responsibilities:Accepting reservation and issuance of tickets at airport ticketing counters.Smile greet customers when ...

Job Summary :Responsible for check-in Reservations ticketing Special category passenger handling Boarding Gate functions under the supervision of Duty officers / Duty Managers.

Key Responsibilities:

Accepting reservation and issuance of tickets at airport ticketing counters.
Smile greet customers when they approach for checking or any query.
Checkingofcustomers identity and checking them and their baggage for the flight correctlyrecording ofall weights and items which are to be put into theaircraft.
Profiling of customers at checking brief them on DG regulations and security banned articles in checked or hand baggage.
Accept registered baggage and check if any visible damage and get LRT signed customer to be informed about the liability and charge excess baggage (in case of exceeding normal baggage allowance).
Announcement of boarding updating of FIDs attending queries of customers Reconciliation of checked in passengers at the boarding gates.
Coordinate forconnecting customers their location and takeadvise/ instruction from red cap duty manager if flighthas tobe delayedto acceptthem. Strict adherence to company policies ensure properlygroomed at all times.
Not underinfluenceof alcohol or bannedsubstance.
Ensure adherence to policies and procedures as laid down in the GOM.
Effective use of ramp equipment guiding blue collar teams for quick turnaround ofaircraft.
Carry out gate boarding functions likezone wiseboarding BGR and manual boarding in case of systems down.
Secure safe punctual handling of customers baggage crew as applicable by organizing and controlling the terminal operations.
Ensure all communicationoperationalor administration areactionedpromptly.
Responsible for reporting to the superiors occurrences eventsviolationsand acts that may affect safetysecurityand company reputation.
Procedure is followed for the carriage of arms and ammunition HUMDGRetc.