Renewals Specialist (Dutch)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
David Kennedy Recruitment has partnered with a leading BPO company which supports top tech brands in providing exceptional customer care. Together were looking for a Dutch speaking Renewals Specialist for a leading tech brand.
Position: Renewals Specialist
Location: Malaga Spain
Employment type: Full-time
Work model: hybrid
Remuneration: Base salary performance bonus
DUTIES AND RESPONSIBILITIES:
- Serve as the primary point of contact for customers throughout the contract renewal process fostering trust and building long-term business relationships.
- Convert renewal opportunities into revenue by qualifying leads based on criteria such as budget authority need and timeline.
- Engage with small and medium-sized businesses across various industries to understand their needs and identify potential upsell and cross-sell opportunities.
- Assess customers current product or service usage to recommend suitable upgrades renewals or complementary solutions in collaboration with internal sales and technical teams.
- Coordinate with multiple internal stakeholders to ensure the renewal process runs smoothly and is completed on time.
- Maintain accurate records of customer interactions renewal status and pipeline activity within the companys CRM system.
- Provide customers with clear and accurate information about available products services and licensing options to support informed decision-making.
- Contribute to customer retention and satisfaction by proactively addressing issues sharing best practices and delivering exceptional service.
REQUIREMENTS:
- Native or fluent in Dutch (C1) with excellent verbal and written communication skills along with proficiency in English (B2).
- Minimum of 2 years of experience in sales account management or customer success preferably in a technology or service-oriented environment.
- Proven track record of meeting or exceeding sales or renewal targets.
- Strong presentation and negotiation skills with the ability to tailor solutions to customer needs.
- Proficiency with standard business software applications (e.g. Microsoft Office Suite CRM tools).
- General understanding of IT software or cloud-based solutions with the ability to learn and retain product knowledge quickly.
- Self-motivated and goal-oriented with a strong drive for achievement and continuous improvement.
- Experience working with SaaS or cloud-based products (e.g. productivity suites CRM systems or infrastructure platforms) is preferred.
- Ability to collaborate effectively with cross-functional teams to deliver customer-focused outcomes.
OFFER:
- Medical insurance
- Non-contractual performance incentive
- Additional performance incentives (hours off gamification vouchers products)
- Wellness Fridays scheme (additional day off in summer).
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
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