Team Lead Account Management (fmd)

At JOIN we believe hiring should be easy fast and fair - for companies and candidates alike. Thats why were building intuitive powerful recruiting software that helps businesses of all sizes find the right people effortlessly.

As our Team Lead Account Management youll play a key role in driving customer success retention and growth across the DACH region. Youll lead coach and empower a team of Account Managers to deliver measurable impact for our clients - from SMBs to enterprise brands - while ensuring a best-in-class customer experience.

This is an opportunity to combine strategic thinking with hands-on execution and leadership. Youll have the autonomy to shape your teams success while collaborating closely with Sales Product Marketing and RevOps.

Tasks

What youll be doing

Your work will directly influence JOINs commercial success and customer satisfaction. Heres what that looks like:

• Lead coach and develop a team of Account Managers to achieve individual and team goals.
• Define and implement scalable processes that drive customer satisfaction retention and account growth.
• Act as an escalation point for complex client challenges and high-value opportunities.
• Partner closely with Sales Product and Marketing to ensure a seamless customer journey.
• Use CRM data to analyse performance forecast results and identify improvement opportunities.
• Foster a culture of accountability collaboration and continuous learning within your team.
• Balance strategic oversight with hands-on support to help customers unlock the full value of JOINs platform.

Who youll work with

Youll report directly to Sales Leadership and collaborate cross-functionally with teams in Product Marketing and Revenue Operations. Youll also engage with senior stakeholders across our strategic client base helping them achieve lasting success with JOIN.

Your team of Account Managers will look to you for guidance coaching and inspiration - while youll be supported in developing your leadership and strategic decision-making skills further.

Requirements

What were looking for

We dont believe in checklists - but if most of these apply to you wed love to chat:

7 years of experience in Account Management Customer Success or Sales with at least 23 years in a leadership or mentoring role.
Proven track record of driving customer retention and business growth through strategic account management.
Exceptional communication and interpersonal skills you thrive on helping others succeed.
Strong analytical and problem-solving mindset with experience using CRM tools (ideally HubSpot).
Proactive empathetic and structured leadership style that balances autonomy with accountability.
Fluent in German and English.

Bonus points for:

• Experience in HR Tech or recruitment software.
• Familiarity with data-driven performance management and customer health metrics.
• Additional language skills (e.g. Spanish or French).

Benefits

Our Values

People First We put humans at the heart of hiring.

Own It We take initiative and solve problems independently.

Work Smarter Efficiency beats effort.

Be Bold Challenge the status quo and push boundaries.

At JOIN we thrive in a fast-moving collaborative environment - and were looking for people who do too. That means:

• We love collaborating in the office and sharing knowledge with all colleagues while embracing the flexibility of working from home when needed.
• We adapt quickly and embrace change in a growth-oriented startup environment.
• We continuously challenge ourselves and each other to improve.

This role might not be ideal if:

• You prefer a highly structured or corporate environment.
• You want a fully remote position.
• You prefer minimal change and a slower pace.
• Youre not excited about ownership and growth.

Whats in it for you

Apple hardware The best tools for the job (MacBook).

Team events Brunches sports activities and quarterly gatherings in Berlin.

Productivity from Everywhere 104 days per year remote (post-probation) following our hybrid policy.

Competitive salary Tailored to align with your experience level.

Relocation support Assistance with paperwork travel and one month of furnished accommodation.

What to expect from the hiring process

We respect your time and keep things transparent:

1 Intro call (30 min) Lets see if were a good match.

2 Role-fit interview (30 min) Deep dive into your experience.

3 Case study (60 min) Show us how you think.

4 Meet the leadership team (60 min) Final alignment conversation.

Youll always know where you stand - no black holes no ghosting.

We welcome applications from individuals of all ages abilities genders religions and diverse backgrounds. If you need assistance during the hiring process or in the workplace let us know.

Dont meet every requirement No problem! Were always open to exceptional candidates and value diversity in all forms.

Apply now Wed love to connect with you!