Salesforce Business Systems Analyst (BSA)

Job Title: Salesforce Business Systems Analyst (BSA)
Location: St. Louis MO (4 days onsite 1 day remote)
Contract Duration: 6 months with potential extension
W2 Role - Looking for H1B transfer GC or USC.

Job Description:

We are seeking a Salesforce Business Systems Analyst (BSA) to join a growing and highly collaborative team focused on optimizing and modernizing Salesforce (Agent Force) capabilities within a large and complex organization. This individual will act as a jack-of-all-trades - combining business analysis technical acumen and strategic thinking - to drive improvement reduce technical debt and support ongoing Salesforce initiatives.

The ideal candidate brings strong hands-on Salesforce experience particularly with Agent Force and an in-depth understanding of Salesforce best practices capabilities and governance. This person will help validate business requests guide decision-making and assist in balancing the needs of legacy systems with forward-looking innovation.

Key Responsibilities:

• Partner with business and IT stakeholders to analyze and validate requests from the clients business and ensure alignment with Salesforce capabilities.
• Support the ongoing development and optimization of the Agent Force Salesforce platform including participation in a Proof of Concept (POC) initiative.
• Provide Salesforce subject matter expertise guiding the team toward scalable maintainable solutions.
• Assist with data governance initiatives including user access management and cleaning/rebuilding nearly 10 million contact records.
• Support the integration and mapping of service locations and buildings to billers in Salesforce.
• Help bridge the gap between legacy Salesforce configurations and newer Lightning capabilities.
• Collaborate closely with the PMO Business Analysts Product Owners and IT to manage and deliver on key project initiatives.
• Offer guidance to IT during the transition of Salesforce user access maintenance responsibilities.
• Act as a liaison across cross-functional teams to ensure clear understanding of business needs and Salesforce limitations.

Core Challenges:

1. Data Governance & Quality: The org lacks robust data governance practices making implementation of new functionality complex and error-prone.
2. Salesforce Complexity: The Salesforce org is highly customized and overengineered with over 7000 objects and 15 years of layered legacy configurations.
3. Balancing Legacy with Innovation: The org is behind on transitioning to Salesforce Lightning and must manage technical debt while rolling out new capabilities.

Ideal Qualifications:

• Strong understanding of Salesforce platform architecture data model and capabilities
• Experience working with Agent Force in Salesforce (preferred)
• Proven ability to work in complex Salesforce environments with a mix of legacy and modern components
• Ability to assess and validate business requests within Salesforce framework
• Skilled at balancing technical debt with implementation of new capabilities
• Experience with data cleanup governance and user access management
• Familiarity with Salesforce Lightning transition projects