Windows Desktop Support Engineer
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Job Location:
Monthly Salary:
Posted on:
22-10-2025
Vacancies:
1 Vacancy
Job Summary
Summary: As an IT Customer Service Representative you will manage the delivery of IT production systems and services. Your typical day will involve driving incident management addressing issues and overseeing outage management. You will engage in investigations and work towards restoring services efficiently ensuring a seamless experience for users and stakeholders alike. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the documentation of processes and procedures to enhance team efficiency.- Collaborate with cross-functional teams to ensure timely resolution of incidents. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Customer Service Operations.- Familiarity with troubleshooting techniques for desktop environments.- Understanding of IT service management frameworks.- Ability to communicate effectively with diverse teams and stakeholders. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Kolkata office.- A 15 years full time education is required.
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
