Desktop Support Specialist

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 26 days ago

Vacancies: 1 Vacancy

Job Summary

Desktop Support Specialist (On-Site Toronto)

Location: Toronto Ontario (On-Site 5 days/week)
Experience: At least 3 Years

Role Summary:

We are hiring for Desktop Support Specialist where the selected candidate will provide end-user technical support and contribute to on-site technology initiatives. This position involves day-to-day troubleshooting hardware and software management and collaboration with IT and business teams to ensure a seamless technology experience for all employees.

Key Responsibilities

Provide daily on-site technical support for desktops laptops (Lenovo/MacBook) tablets and mobile devices.
Install configure and troubleshoot software hardware and operating systems for end users.
Serve as the on-site liaison between IT and business teams managing user expectations and delivering excellent service.
Support infrastructure teams with network and server issues when on-site resources are needed.
Manage asset tracking shipping receiving and workstation records using internal databases.
Maintain accurate records of hardware assets and assist with equipment deployment and lifecycle management.
Produce and update documentation for the IT knowledge base.
Troubleshoot and resolve issues with PCs OS printers tablets phones and other peripherals while meeting established SLAs.
Collaborate with other IT departments to prioritize and complete requests efficiently.
Maintain a high level of customer satisfaction and professionalism in all interactions.
Manage workload independently and drive process improvements where needed.

Must-Have Skills

Minimum of 3 years in IT customer service or technical support roles (desktop support level 2/3 helpdesk or equivalent).
Strong knowledge of AutoPilot Imaging Windows 10/11 Azure and Mac OS X.
Hands-on experience with Microsoft Office 365 Exchange and Active Directory.
Familiarity with Zoom Rooms setup and troubleshooting.
Experience working with ticketing systems (ServiceNow preferred).
Proven ability to understand customer needs and deliver exceptional support.
Excellent communication problem-solving and organizational skills.
Ability to manage time effectively and work independently in a fast-paced environment.

Nice-to-Have Skills

Experience with asset management processes shipping and receiving and record keeping.
Knowledge of hardware lifecycle management and deployment at scale.
Familiarity with documentation tools and IT process improvement.

Certifications

CompTIA A HDI or Microsoft MCP certifications are a plus.

Interested in this opportunity Apply now and our recruitment team will review your profile and reach out if it aligns with client requirements.
We value every application and aim to respond to those closely matching the role criteria. Even if you dont hear back this time we encourage you to stay connected with us for future opportunities.

About Techedin

Techedin is a global IT staffing and technology services firm helping enterprises build high-performance tech teams. We support innovation at scale by connecting skilled professionals to leading companies and impactful projects. We prioritize transparency responsiveness and the right fit.

Diversity Equity & Inclusion

At Techedin we welcome applicants of all backgrounds communities and experiences. Our commitment to diversity equity and inclusion drives us to create hiring experiences that are open fair and human-first.

Desktop Support Specialist (On-Site Toronto) Location: Toronto Ontario (On-Site 5 days/week) Experience: At least 3 Years Role Summary: We are hiring for Desktop Support Specialist where the selected candidate will provide end-user technical support and contribute to on-site technology initiatives....