Netsuite Support Engineer

Paarl - South Africa

Monthly Salary: Not Disclosed

Experience Required: 3-5years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The purpose of this role is to provide first-line and second-line support for NetSuite users ensuring efficient system usage troubleshooting issues and implementing long-term solutions for recurring problems. This individual will be responsible for maintaining system documentation conducting user training and working closely with business stakeholders to ensure that NetSuite is optimally configured to support business operations.

Key Performance Outputs

End-User Support & Troubleshooting

Provide effective first- and second-line NetSuite support.
Resolve issues promptly minimise downtime and escalate complex cases when needed.
Analyse recurring problems and implement lasting solutions.

User Training & Adoption

Deliver user training to improve system adoption and productivity.
Develop training guides and best-practice materials.
Offer continuous support to enhance user confidence and system utilisation.

System Documentation & Process Improvement

Maintain accurate system documentation workflows and SOPs.
Identify and recommend process improvements for efficiency and usability.
Collaborate with stakeholders to optimise system performance.

Continuous Improvement & Long-Term Solutions

Monitor system usage to detect and address recurring issues.
Implement automation and configuration enhancements.
Stay current with NetSuite updates and assess their business impact.
Align system improvements with overall business objectives.

Requirements

Qualification / Experience

Suitable tertiary qualification in IT Business Information Systems or a related field
Minimum 35 years of experience in supporting NetSuite ERP systems
Strong understanding of ERP systems business processes and system administration
Experience in troubleshooting user support and training within an ERP environment
Familiarity with NetSuite SuiteAnalytics and SuiteScript (advantageous)

What Youll Bring:

Youll bring a blend of technical expertise business understanding and people skills to help our teams get the most out of NetSuite.

You are:

Proficient in NetSuite ERP including workflows permissions roles reports and saved searches.
Skilled in system troubleshooting configuration and user administration.
Able to understand and support finance supply chain and operations processes.
Analytical and detail-oriented with a structured approach to problem-solving and documentation.
A strong communicator who can translate technical concepts into practical business solutions.
Proactive and independent with the initiative to identify inefficiencies and recommend improvements.
Passionate about continuous learning system optimisation and driving user confidence through support and training.

Key Success Indicators

High first-call resolution rate for NetSuite-related issues.
Increased user adoption and satisfaction.
Reduction in recurring issues through proactive solutions.
Up-to-date documentation and effective collaboration with business teams.

Required Skills:

Minimum 35 years of experience in supporting NetSuite ERP systems Strong understanding of ERP systems business processes and system administration Experience in troubleshooting user support and training within an ERP environment Familiarity with NetSuite SuiteAnalytics and SuiteScript (advantageous) What Youll Bring: Youll bring a blend of technical expertise business understanding and people skills to help our teams get the most out of NetSuite. You are: Proficient in NetSuite ERP including workflows permissions roles reports and saved searches. Skilled in system troubleshooting configuration and user administration. Able to understand and support finance supply chain and operations processes. Analytical and detail-oriented with a structured approach to problem-solving and documentation. A strong communicator who can translate technical concepts into practical business solutions. Proactive and independent with the initiative to identify inefficiencies and recommend improvements. Passionate about continuous learning system optimisation and driving user confidence through support and training. Key Success Indicators High first-call resolution rate for NetSuite-related issues. Increased user adoption and satisfaction. Reduction in recurring issues through proactive solutions. Up-to-date documentation and effective collaboration with business teams.

Required Education:

Suitable tertiary qualification in IT Business Information Systems or a related field