Korean IT Desk Support

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description Job Title: Korean or Mandarin L1 Service Desk Support

Role: Independent Contractor

Candidates should be in Philippines

Exp: 3-4yrs

Work From Office Location: 1634 Taguig Metro Manila

Fluent in Mandarin/ Korean( Language Skills )

(Independent Contractor role)

Please share CV to

Company Overview

EIL Global is a dynamic IT service provider headquartered in Adelaide Australia with a strong presence across Asia Pacific and EMEA. We specialize in delivering cutting-edge IT solutions in desktops servers networks and data center technologies. Our expertise spans the entire spectrum of IT infrastructure with a focus on digital transformation through professional and managed services AIOPS AI-based workforce automation and blockchain solutions.

Job Description

Korean L1 Service Desk Support

Role: Independent Contractor

Candidates should be in Philippines

Exp: 3-4yrs

Work From Office Location: 1634 Taguig Metro Manila

Fluent in Mandarin/ Korean ( Language Skills )

Three to four (3-4) years experience providing IT Infrastructure field support which includes troubleshooting hardware software operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

Basic understanding of PC hardware set-up and configuration.

Skilled in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.

Basic knowledge of Active Directory Messaging User Profile Administration including Remote Troubleshooting Installation and Uninstallation of applications etc. is a must.

Should have worked as a Technical Support Executive / System or Network Administrator & acquired hands-on experience in the above areas in large & complex setups.

Knowledge of Microsoft based operating systems with emphasis on Windows X (i.e. Win10 Win7)

Experience with using and troubleshooting Outlook within a network environment (permissions calendar sharing delegation Windows laptop & Mac books Desktop MFD Mobile & Tablets)

Experience with using and troubleshooting Microsoft Office with emphasis on MS Word MS Excel and MS PowerPoint.

Good written and oral communications skills with clients and management as well as people skills.

Ability to work with deadlines and complete tasks on-time.

MCP and ITIL certification would be desirable but not mandatory

Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.)

Non-Technical

Good Customer management skill

Good in oral and written communication

Able to interact and work with customer at different levels.

Self- Driven and result oriented.

Really passionate about the work

Local language knowledge is preferred

Fluent in Mandarin/ Korean ( Language Skills )

Studied/Worked in South Korea is plus.

Be good at Read & Write in English.

Required Skills:

desktop Support reimaging troubleshooting networking macOS Microsoft Office hardware maintenance

Job Description Job Title: Korean or Mandarin L1 Service Desk SupportRole: Independent ContractorCandidates should be in PhilippinesExp: 3-4yrsWork From Office Location: 1634 Taguig Metro ManilaFluent in Mandarin/ Korean( Language Skills )(Independent Contractor role)Please share CV to Company Over...