Revenue Cloud Functional Solution Architect

Passion Driven. Purpose Guided. Our People Make the Difference.

Why Neocol

As an FSA in Neocols Business Consulting Team specializing in Revenue Operations management consulting you will engage directly with our most strategic clients leadership teams bringing a wealth of expertise and engaging interpersonal communication skills to discuss unravel challenge strategize articulate and ultimately oversee a team to propose engaging solution paths to reach our clients most important organizational objectives.

You will be jointly or fully responsible for leading our internal and client project teams through executive outcomes and objectives alignment functional requirements gathering workshop facilitation understanding the architecture data and associated functional design components validating and delivering a compelling final readout of the solution end-state vision to our customers. The FSA is may also extend as leader or oversight of the build and deployment of the proposed solution/transformation project.

Your technical strengths will be combined with outcomes-based thinking best practices recommendations empathetic customer guidance and demonstration of strategic Salesforce transformation value delivery. You will steer and provoke insightful and focused conversation to aid in describing potentially complex but elegant and feasible designs help our clients make conscientious architectural and functional system capability decisions and guide them through the understanding ratifying and subsequent development of their new systems and functional capabilities.

Your technical prowess is matched by your ability to gain trust and confidence from our clients by demonstrating ownership leadership insight and a rapid grasp of business complexity that enables you to articulate valuable solution paths and end states.

Additionally you will collaborate with our internal Neocol leadership sales or practice teams to offer assistance guidance expertise develop assets provide input help/train team members or contribute to internal projects that promote our product offerings practice capabilities shared expertise or other Neocol company initiatives. We admire and promote open critical thinking and creative problem solving skills that uplift our colleagues and demonstrate your desire to learn share and grow alongside others.

During the lifecycle of your projects or assignments you will be expected to:

• Be familiar with and follow the appropriate Neocol Functional Consulting playbook (standards and methodologies) alongside the project Statement of Work ensuring the expected approach is applied scope areas are covered adequately scope creep is avoided and/or immediately called out quality and depth of project deliverables is promoted and that during design/roadmapping considerations a clear focus is on delivering functional designs and outcomes the client/project describes.
• Perform and share research on customers industries or products that will equip and enhance your presence and relevance to the project and customer needs or circumstances.
• Engage effectively and convincingly with client C-Suite executives/leaders through to individual client business or technology/IT representatives and workshop participants using both a technical and non-technical approach and nature to convey ideas align expectations and explain benefit statements or concepts convincingly and with authority.
• Prepare or tailor discovery workshop assets (decks sheets images documents etc.) for audiences that will facilitate valuable robust and focused conversations around the strategic functional or technical topic at hand.
• Participate plan and/or facilitate strategic and functional discovery sessions blending technical and functional concepts and empathetic approaches that demonstrate an understanding of client challenges and elicit valuable feasible solution approaches towards resolution while applying diligent time management and intent in achieving workshop outcomes/objectives.
• Exhibit curiosity and willingness to deep dive into business process needs and requirements where needed (e.g. where identifying process or technology areas with key complexity deviations from best practice potential high value improvement or key gaps or called out as major pain points etc.) and expanding on those with clarity and authority.
• Demonstrate a grasp of the business and/or technical needs and challenges and propose relevant solutions or available functionality that should satisfy the clients functional requirements while guiding customers towards best practices as much as possible when considering the solution they need to develop for.
• Identify recommend and separate customer functional requirements according to scope and value delivered (alignment and promotion of stated project objectives and end state organizational improvements) as inputs to a prioritized roadmap with phased deliverables for the future-state roadmap.
• Coordinate and facilitate the sourcing development and/or demonstration of product/functionality demonstrations proof-of-concepts or similar interactive assets as needed and only where appropriate (e.g. to accelerate a design decision or validate end state capabilities to expedite a workshop).
• Employ engaging professional conversational tactics and expertise to ensure client/audience engagement focus and trustworthiness.
• Collaborate in real time with colleagues (e.g. Business Analysts Project Managers Developers etc.) to ensure key or unresolved/missing decisions concerns topics or assets are sufficiently and properly documented so that they support follow-on analysis or a record of actions and follow-up activities to achieve this.
• Ensure that ratified design decisions and associated functional capabilities and limitations are upheld and reinforced during a subsequent solution development and implementation project (only offering alternatives which will not compromise the integrity or value of the final deliverables and immediately initiating necessary change documentation and signoff where needed).
• Provide (or solicit through CoE or other resources) solution development leadership guidance assistance collaboration and support to the wider project team to promote achievement of our shared goals and deadlines.
• Effectively and continually identify and communicate project scope time resourcing budget performance functionality or quality concerns or risks to the project team/leaders as appropriate.
• Oversee or participate in the quality control testing deployment stability and overall performance of the delivered solution end state such that it meets objectives and delivers the documented end-user functionality while considering the necessary foundations or scalability required for planned/known future expansion (i.e. subsequent transformation roadmap phases).

During your role as a trusted RCA expert you will exhibit:

• Lifelong learning - we continuously learn share and apply new technologies and consulting engagement best practices both through self-elected study and assigned courses/certifications. The nature of our customers new company operational models shifts in industry norms and expectations and the acceleration of technology means we must maintain broad knowledge of these developments and apply them creatively in front of our customers in real time. We dont say i dont know how we say I can learn this and bring my perspective to it.
• Thinking on your feet - A great functional consultant can apply creative lateral thinking and problem-solving skills even to unfamiliar situations. We do not always have all the answers but we can quickly familiarize ourselves with a scenario can understand and differentiate questions from problems can relate to unique challenges and can apply our critical thinking skills and expertise to formulate feasible and relevant resolution paths. We dont say This is unfamiliar and scary we say I understand the root cause and am willing to risk a calculated solution path
• Flexibility to achieve shared goals - your skills across technology processes operations and customer relationship nurturing may be called upon beyond an immediate project assignment or even this job description (while respecting your time and workload). We dont say no or I dont know how; we say I can figure this out help and learn then get stuck in.
• Extreme ownership - we are all considered accountable for the success of our clients and colleagues. As such and especially as a senior role in the practice you are encouraged and expected to speak up where things can be better or where ownership of your duties are compromised so that we can all take accountability and consider remedies. We dont say that is not my responsibility we say I can ensure success by taking and owning action.

Our Core Values in Action

• Collaboration: Across all key stakeholders (employees partners customers) it is essential that we work together as a team to drive value in every interaction and implementation.
• Creativity: We enjoy getting creative in the way we solution with our customers work with our teammates and drive value with our partners.
• Trust: It is important that Neocol operate in a fun open and ethical environment. Trust is key to our culture.
• Ownership: We are an environment focused on results and each individual has critical metrics that they are responsible for in order to help our customers and our organization.
• Passionate: Care about what you do why you do it and the impact that it has our customers employees and partners.

Required Experience & Skills

• 5 years of experience working on the Salesforce platform in various roles and capacities including declarative or custom development assignments wireframing solutioning deployments business analysis/user story documentation requirements gathering & technical decomposition solutioning testing QC etc. (exposed and experienced on full Salesforce solution lifecycle development and rollout of various clouds and/or integrated solutions).
• 3 years relevant experience in the Quote-to-Cash/Revenue operations consulting/solutions development sphere preferably across various revenue models and industries with Salesforce as a key application/architectural component.
• Experience in 3 medium to large-scale full-lifecycle Salesforce CPQ Billing and/or Revenue Cloud implementations as a Lead/Senior Consultant Solution/Enterprise Architect Strategist or equivalent team/workstream Leader role(s).
• Can speak confidently around data analytics and integration concepts recommended practices common approaches risk and enablement areas and is broadly familiar with features and use cases for integration/data management tools as well as enterprise applications and their relevance within the Salesforce ecosystem (i.e. is not intimidated by terms and names such as MDM DWH ERP mastering trust layer batch Mulesoft Tableau Data Cloud Netsuite SAP etc.)
• Ability to work cross-functionally with technical and non-technical resources and the ability to translate technical subject matter and value propositions to non-technical audiences.
• Must be highly organized with the ability to manage and prioritize their workload and deliver assigned tasks working both collaboratively as well as independently.
• Excellent communication skills both verbal and written with the ability to extract meaningful conversation and collaboration drive key topics and decisions forward define rationale behind questions from and to clients.
• Through thoughtful dialog demonstrated expertise and creative problem solving/decomposition techniques rapidly emerges as a trusted advisor quickly establishes themselves as an accountable owner of client success
• Skilled in project/PDLC management and productivity tools (Google Docs MS Word Jira Slack LucidChart Visio etc.)
• Expert level skills in developing and presenting effective and engaging slideware (Google Slides MS Powerpoint)SFDC Administrator Developer certifications Salesforce CPQ Certification or substantial Salesforce CPQ experience.
• Follows and is familiar with developing trends in emerging technologies and business practices particularly within Salesforce ecosystem and revenue/billing models and norms (e.g. Release notes trails article reading and sharing citing examples for customer evaluation or discussion etc.)

Preferred Qualifications

• Salesforce Administrator or Advanced Administrator
• Salesforce CPQ Billing or Revenue Cloud
• Salesforce Business Analyst Strategy Designer or Certified Consultant
• Supplementary:
• Salesforce Sales/Service Cloud Agentforce B2B Commerce Manf. Cloud or other recognized and relevant SF certifications
• PMP Agile TOGAF or similar professional achievements or association recognition
• Knowledgeable/worked with numerous recognized Salesforce AppExchange products Conga Suite Mulesoft Tableau Agentforce RightRev NetSuite/ARM or similar common Salesforce broader enterprise architectural tools and suites.

A Foundation Built on a Solid Culture

• Ladies League
• DE&I Committee
• Neocol Cares
• Mentorship Opportunities

Compensation is More than Salary

• Neocol promotes a responsible and professional remote workforce environment however occasional travel may be required as part of this positions responsibilities.
• Fully remote workforce ensures that you have the tools you need to successfully perform your job and create a proper balance of work and personal life
• Employer match 401(k) plan
• Medical vision & dental benefit offerings
• Adoption Assistance Program
• Flexible PTO
• Home office stipend

Please note: Neocol is an equal opportunity employer. Neocol does not discriminate against any employee or applicant because of race religion sex sexual orientation age national origin ancestry disability arrest or conviction record marital status military service or any other characteristic protected by applicable local state or federal law and reasonably accommodates applicants and employees as required by applicable law.