Manager, Servicer Oversight

Dallas, IA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

In 2025 Blackstone established Brio Real Estate (Brio) as a portfolio company focused on real estate credit. Brio is a specialized global commercial real estate asset services platform that manages and supports Blackstones Real Estate Debt Strategies business (BREDS) across the globe. Today BREDS has approximately $76 billion in investor capital across high yield / opportunistic real estate credit funds a publicly traded Mortgage REIT CMBS securities and insurance capital. Brio is a sophisticated real estate credit solutions provider that enhances value for investors and supports BREDS across key functions including asset management transactions capital markets surveillance portfolio management and legal & compliance. Brio provides critical infrastructure and capabilities for BREDS to allow for effective investments and management of its global portfolio.

Blackstone is the worlds largest alternative asset manager with more than $1 trillion in assets under management. Blackstones scale with roughly 12700 real estate assets and over 240 portfolio companies enables them to invest in dynamic sectors positioned for long-term growth. The firm seeks to deliver compelling returns for institutional and individual investors by building strong businesses that deliver lasting value. Blackstones global investment strategies focus on real estate private equity infrastructure life sciences growth equity credit secondaries and hedge funds.

Job Summary

The Manager Servicer Oversight leads the strategic monitoring and relationship management of third-party servicers managing Blackstone Real Estate Debt Strategies (BREDS) small balance commercial loan portfolio. This role ensures compliance with contractual service level agreements (SLAs) accurate execution of the monthly remittance cycle data integrity across loan servicing systems and delivery of an exceptional borrower and investor experience while driving process improvements to support portfolio growth and scalability. The ideal candidate combines commercial loan servicing expertise vendor management skills and strong analytical acumen.

Essential Job Functions

Servicer Relationship Management:

Evaluate adherence to established loan servicing agreements across the portfolio.
Conduct business reviews and performance evaluations; serve as the escalation point for servicer-related issues and lead remediation efforts.

Operational Oversight and Quality Assurance:

Monitor transactional activity across servicers on a daily weekly and monthly basis.
Manage monthly remittance reconciliations as well as waterfall and analytics processes for Brio and BREDS Private Finance and Operations teams.
Validate servicer-maintained loan files and data tapes maturity notifications and amortization schedules.
Oversee quality control programs exception reporting and root-cause analysis to uphold portfolio integrity.

Stakeholder Engagement and Strategic Initiatives:

Partner with cross-functional teams (e.g. operations finance acquisitions portfolio management compliance legal IT) to align servicer workflows with business objectives.
Lead special projects such as system migrations process optimization and servicer consolidation efforts.

Qualifications:

Bachelors degree in Finance Real Estate Business Administration or related field.
Minimum of 7 years of experience in small balance commercial loan servicing or similar financial operations including at least 3 years in vendor or third-party servicer management.
Minimum of 2 years of experience managing loan serving/financial operations teams.
Strong understanding of commercial loan structures.
Advanced proficiency in Microsoft Excel PowerPoint and commercial loan servicing platforms (preferred).
Excellent analytical problem-solving and project management skills.
Proven track record of relationship management contract negotiation and stakeholder communication.
Ability to travel up to 20% domestically.

EEO Statement

Brio Real Estate is an equal opportunity accordance with applicable law we prohibit discrimination against any applicant employee or other covered person based on any legally recognized basis including but not limited to: veteran status uniformed servicemember status race color caste immigration status religion religious creed (including religious dress and grooming practices) sex gender gender expression gender identity marital status sexual orientation pregnancy (including childbirth lactation or related medical conditions) age national origin or ancestry citizenship physical or mental disability genetic information (including testing and characteristics) protected leave status domestic violence victim status or any other consideration protected by federal state or local law. We are committed to providing reasonable accommodations if you need an accommodation to complete the application process please email

Required Experience:

Manager