Customer Transition Coordinator

Are you a relationship-builder who loves helping people navigate change with confidence and care As a Customer Transition Coordinator Boutique youll be the key point of contact for customers as they wrap up their partnership with us. Your mission: ensure every customers exit experience is smooth professional and positive leaving the door open for future re-engagement.

Youll collaborate across departments to manage the offboarding process from start to finish communicating clearly keeping things organized and representing our brand with empathy and excellence.

This is a great opportunity for someone who thrives in a fast-paced team-oriented environment and enjoys turning challenges into meaningful customer connections.

What Youll Do

• Own the offboarding process for Boutique customers guiding them through a seamless and respectful transition.
• Serve as the primary point of contact for departing customers providing clarity responsiveness and care at every step.
• Coordinate cross-functionally with teams in Sales Customer Success Implementation Finance Product and Support to ensure every detail is handled accurately and efficiently.
• Manage key transition deliverables such as data exports final invoicing and service deactivations to ensure contractual requirements are met.
• Maintain detailed records of activities communications and milestones in internal systems (e.g. CRM task trackers).
• Gather feedback and insights from departing customers to help improve our products processes and customer experience.
• Identify process improvements and contribute to refining the overall customer journey.
• Protect and promote goodwill turning exits into opportunities for future partnership.

Qualifications :

What You Bring

• A customer-first mindset with a strong sense of empathy and professionalism.
• Excellent communication and relationship-building skills you know how to listen guide and reassure.
• Detail-oriented and highly organized able to manage multiple priorities with accuracy and composure.
• A proactive problem solver who anticipates needs and takes initiative.
• A team player who collaborates effectively across departments.
• Comfort with CRM tools (preferably Salesforce) and strong documentation habits.

Qualifications

• Education: Bachelors degree in Business Communications Marketing or a related field (or equivalent experience).
• Experience: 2 years in a customer-facing role ideally within boutique small business or SaaS environments.
• Bonus Points For:
  - Customer success account management or project management experience.
  - A background working with boutique businesses or creative industries.

Additional Information :

The pay range for this role is $49194 - $82197 per year. Where you fall within the pay range is based on how you demonstrate the attributes and competencies required for the role. We mostly reserve the upper half of our compensation bands for internal addition to base salary we offer a comprehensive benefits package performance-based incentives and opportunities for growth.

#LI-Hybrid

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense including thought and perspective age ability nationality ethnicity orientation and gender. The skills perspectives ideas and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members and this is reflected through our offices and benefits and great perks. These perks are only for our full-time team members. Some of our favorites include:

  Flexible paid time off 
Affordable health dental and vision insurance options
  Monthly fitness reimbursement
  401(k) matching
  New-Parent Paid Leave
  Casual work environments
  Remote work

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time