Customer Value Specialist McD's
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Purpose and Impact
The customer value specialist McDonalds will ensure satisfactory of McDonalds customers requirements and this role you will be the key and primary contact for McDonalds from Cargill food safety quality and regulatory function. You will be responsible for customer engagement and experience.
Key Accountabilities
- Customer document review and updates
- Customer complaint receiving and coordinating for investigation; CCR verification review and returning within timeline.
- Satisfy customer questionnaire query statement certificate etc. requests.
- Lead data and reports preparation i.e. KPI monthly reports etc.
- Facilitate product and sensory panelist calibration; Lead ATCQ/BTCQ plans and sample submission.
- Engage and influence customers through meeting reporting and visiting to strengthen trust.
- Engage internal stakeholders to satisfy customers expectation and to compete market quality.
- Facilitate internal team to deploy the new process and requirements from McDs
- Partner Plant to achieve customer KPIs e.g. complaint targets etc. Partner Commercial to support customer on-site quality visit & audit. Partner R&D to satisfy and comply NPD customer requirements.
Qualifications
Minimum Qualifications
- Bachelors degree in a related field or equivalent experience
- Good understanding of food manufacturing and food science
- Excellent communication and presentation skills.
- Practical /pragmatic approach to problem solving and timely solution execution.
- Ability to lead coach engage teams.
- Be customer-focused and achievement-driven.
- Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience.
Preferred Qualifications
- Working experience with McDonalds
- Deep knowledge to McDonalds poultry product and production
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Cargill, Incorporated is an American privately held global corporation based in Minnetonka, Minnesota, and incorporated in Wilmington, Delaware. Founded in 1865, it is the largest privately held corporation in the United States in terms of revenue.
