Technical Support Specialist #2963

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Technical Support Specialist
Location: Austin Texas (Onsite 5 days per week)
Contract Position: 12 months

We are seeking a proactive Technical Support Specialist to deliver advanced technical assistance and help shape a reliable well-managed desktop environment. This position provides hands-on support for hardware software and applications while helping implement and maintain a consistent secure technology experience across the organization. This role is ideal for a hands-on technician who thrives in a fast-moving environment values precision and customer service and enjoys keeping technology running seamlessly for a diverse user base.

Qualifications:

At least 4 years of professional IT support experience including desktop setup and maintenance
Strong troubleshooting skills across hardware software and peripherals
Experience using IT service management tools to log and track work
2years supporting A/V systems and conference technology
Experience administering Apple/Mac and Windows devices in enterprise environments
Familiarity with Azure Active Directory and Office 365 management
Relevant IT certifications (A Network MCSA etc.) are a plus
Availability for on-call coverage (one week per quarter)

Key Responsibilities:

Handle escalated support requests and resolve complex technical issues
Perform installations upgrades and maintenance for desktop systems and related applications
Manage service tickets from start to finish with clear communication and accurate documentation
Administer user accounts access controls and group policies through Microsoft Active Directory and Office 365
Support audiovisual equipment and ensure smooth technology setup for meetings
Create and update documentation procedures and knowledgebase content
Stay current with new tools and technologies through training and certifications

Genius Road LLC is proud to be a Certified Womens Business Enterprise an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications merit and business need.

Required Experience:

Technical Support SpecialistLocation: Austin Texas (Onsite 5 days per week)Contract Position: 12 monthsWe are seeking a proactive Technical Support Specialist to deliver advanced technical assistance and help shape a reliable well-managed desktop environment. This position provides hands-on support ...

At least 4 years of professional IT support experience including desktop setup and maintenance
Strong troubleshooting skills across hardware software and peripherals
Experience using IT service management tools to log and track work
2years supporting A/V systems and conference technology
Experience administering Apple/Mac and Windows devices in enterprise environments
Familiarity with Azure Active Directory and Office 365 management
Relevant IT certifications (A Network MCSA etc.) are a plus
Availability for on-call coverage (one week per quarter)

Key Responsibilities:

Handle escalated support requests and resolve complex technical issues
Perform installations upgrades and maintenance for desktop systems and related applications
Manage service tickets from start to finish with clear communication and accurate documentation
Administer user accounts access controls and group policies through Microsoft Active Directory and Office 365
Support audiovisual equipment and ensure smooth technology setup for meetings
Create and update documentation procedures and knowledgebase content
Stay current with new tools and technologies through training and certifications