Triage Specialist-RN (Day Shift) Care Navigation
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Job Location:
Westerville, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
30 days ago
Vacancies:
1 Vacancy
Job Summary
Central Ohio Primary Care is seeking a highly motivated Registered Nurse (RN) committed to patient center care with strong customer service skills to fill a Triage Specialist position in our busy Care Navigation Center in Westerville OH. The Triage Specialist conducts phone triage services for the patients of COPC offices that coordinate with COPC Care Navigation. Conducts a thorough telephonic nursing triage for acute and chronic medical complaints. Utilizes electronic health record (EHR) EPIC for documentation of patient interactions regarding triage protocols appointment scheduling homecare nursing instruction and collaboration with other healthcare team members.
- Full Time/Benefits Eligible
- Schedule - 8am - 6pm every other weekend
- Westerville OH
Essential Functions and Responsibilities:
- Conduct telephone triage for patient health complaints using an electronic triage assessment tool (Schmitt-Thompson)
- Navigate multiple electronic platforms to assess current health complaint patients electronic chart PCP appointment scheduling and ancillary center scheduling have appropriate and timely documentation
- Document phone call details in tracking system for department data tracking and collection.
- Assess identify and close patient care gaps.
- Follow and execute all policies procedures and job responsibilities instructed by direct supervisor.
- Develop positive and effective working relationship with COPC staff offices and physicians.
Qualifications:
Education Licensures & Certifications
- Active and unrestricted registered nurse license in the state of Ohio.
- Two years minimum Registered Nurse experience in a hospital and/or medical practice setting
Knowledge Skills & Abilities
- Experience in telephonic nursing triage preferred but not required.
- Exceptional active listening communication and documentation skills required.
- Excellent customer service skills and mind-set required.
- Ability to collaborate with a team required.
- Ability to adapt to department growth expansion and policies/ procedures required.
- Experience in pediatrics required.
- Basic knowledge of Microsoft Office Programs such as Excel required.
- Proficient knowledge of electronic health records required.
- Ability to offer flexible work hours including the ability to work weekend hours required.
Required Experience:
IC
Key Skills
- Quality Analysis
- Facility
- ISO
- Inventory Levels
- Root cause Analysis
- Shift operations
- General Maintenance
- Daily Operations
- Supervision
- Analysis
- PLC
- Safety Standards
- Quality Standards
- Time management skills
- Troubleshooting
About Company
Central Ohio Primary Care is the largest physician-owned primary care group in the United States. We have a broad team of over 350 internists, family physicians, pediatricians, and specialists serving Columbus and other Central Ohio locations.
