IT ServiceDesk Agent
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Job Location:
Bratislava - Slovakia
Monthly Salary:
Not Disclosed
Posted on:
22-10-2025
Vacancies:
1 Vacancy
Job Summary
Serve as the first point of contact for technical support via phone email and ticketing system.
Diagnose and resolve hardware software and network issues; escalate complex cases as needed.
Log and track support requests ensuring timely updates and clear communication with clients.
Support IT equipment setup configuration and remote troubleshooting.
Collaborate with IT teams to enhance service quality and maintain high customer satisfaction.
Qualifications :
Experience in IT ServiceDesk or similar support role.
Strong knowledge of Windows OS remote support tools and help desk software.
Excellent problem-solving communication and organizational skills.
Customer-focused able to work independently and in a team.
Good English skills; German and relevant certifications (e.g. ITIL) are a plus.
Additional Information :
We offer
- Employment contract for an indefinite period
- 13th Salary
- Annual Bonus
- Flexible working time (core time 9-3:00)
- Home Office possible 2 days a week
- Extra days of leave
- Sick Days
- Recreation allowance
- Referral Program
- Travel allowance
- The third pillar of the pension scheme
- Support for professional and career growth education and training
For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
About Company
Welcome to Kanadevia Inova, a global innovation leader in the waste infrastructure space, where we believe in creating a sustainable future through technology and innovation. Transforming Waste into Value At Kanadevia Inova, we pride ourselves on being at the forefront of waste-to-X ... View more
