Product Operations Specialist
Share
Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Role Overview:
We are looking for a Product Operations Specialist POS Integrations to support and scale our integrations across key POS systems. The role is perfect for someone who enjoys working at the intersection of technology data and operations ensuring that each integration is implemented smoothly well-documented and continuously optimized based on performance insights.
You will play a critical role in driving operational excellence standardizing documentation and leveraging analytics to improve integration reliability and adoption across multiple markets.
Key Responsibilities:
Product Implementation
- Execute end-to-end POS integration rollouts in coordination with Product Tech and Partner teams.
- Manage integration configuration testing and validation to ensure smooth go-live for merchants.
- Collaborate closely with regional teams to localize and optimize deployment processes.
- Support troubleshooting during pilot and post-deployment phases ensuring minimal merchant impact.
Documentation & Process Standardization:
- Maintain clear and detailed integration documentation including setup guides API mapping references and configuration manuals.
- Develop standard operating procedures (SOPs) for common integration scenarios and known issues.
- Contribute to internal knowledge base and release notes for new features and integration enhancements.
- Conduct training or enablement sessions for operations and partner teams.
Analytics & Continuous Improvement:
- Build dashboards and reports to track integration adoption uptime and performance metrics.
- Analyze error trends and merchant data to identify improvement opportunities in integration logic or partner APIs.
- Partner with the Product and Tech teams to define success KPIs and monitor outcomes post-release.
- Provide data-driven feedback loops to enhance integration reliability and merchant experience.
The Employee as per business needs may be required to undertake any other such duties as may be assigned in line with the employees position skills and capabilities.
Qualifications :
- 24 years of experience in Product Operations Technical Implementation or Product Support.
- Good understanding of POS systems API-based integrations or Payment Gateway integrations.
- Familiarity with tools like Postman Jira Confluence SQL Google Sheets and Data Studio / Tableau.
- Strong analytical and documentation skills with an eye for process improvement.
- Excellent stakeholder management able to work effectively with Product Tech Operations and Partners.
- Experience working in F&B tech SaaS or Payment ecosystems is highly preferred.
Remote Work :
No
Employment Type :
Full-time
Role Overview:
We are looking for a Product Operations Specialist POS Integrations to support and scale our integrations across key POS systems. The role is perfect for someone who enjoys working at the intersection of technology data and operations ensuring that each integration is implemented smoothly well-documented and continuously optimized based on performance insights.
You will play a critical role in driving operational excellence standardizing documentation and leveraging analytics to improve integration reliability and adoption across multiple markets.
Key Responsibilities:
Product Implementation
- Execute end-to-end POS integration rollouts in coordination with Product Tech and Partner teams.
- Manage integration configuration testing and validation to ensure smooth go-live for merchants.
- Collaborate closely with regional teams to localize and optimize deployment processes.
- Support troubleshooting during pilot and post-deployment phases ensuring minimal merchant impact.
Documentation & Process Standardization:
- Maintain clear and detailed integration documentation including setup guides API mapping references and configuration manuals.
- Develop standard operating procedures (SOPs) for common integration scenarios and known issues.
- Contribute to internal knowledge base and release notes for new features and integration enhancements.
- Conduct training or enablement sessions for operations and partner teams.
Analytics & Continuous Improvement:
- Build dashboards and reports to track integration adoption uptime and performance metrics.
- Analyze error trends and merchant data to identify improvement opportunities in integration logic or partner APIs.
- Partner with the Product and Tech teams to define success KPIs and monitor outcomes post-release.
- Provide data-driven feedback loops to enhance integration reliability and merchant experience.
The Employee as per business needs may be required to undertake any other such duties as may be assigned in line with the employees position skills and capabilities.
Qualifications :
- 24 years of experience in Product Operations Technical Implementation or Product Support.
- Good understanding of POS systems API-based integrations or Payment Gateway integrations.
- Familiarity with tools like Postman Jira Confluence SQL Google Sheets and Data Studio / Tableau.
- Strong analytical and documentation skills with an eye for process improvement.
- Excellent stakeholder management able to work effectively with Product Tech Operations and Partners.
- Experience working in F&B tech SaaS or Payment ecosystems is highly preferred.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Communication skills
- Military Experience
- Retail Sales
- Product Demos
- Customer Support
- Product Management
- Product Development
- Unity
- Microscopy
About Company
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more
