Service Desk Analyst (1st Line support) Contract

Key Responsibilities:

• Act as a routine contact point receiving and handling requests for support from internal
• business users.
• Respond to a broad range of support activities by providing information to fulfil requests
• or enable incident resolution.
• Provide first line fault investigation and diagnosis and promptly allocate unresolved
• issues as appropriate.
• Assist with the development of standards and apply these to track monitor report resolve or escalate issues.
• Assist users in defining their access rights and privileges.
• Perform security administration tasks and resolve security administration issues.
• Investigate minor security breaches in accordance with established procedures.
• Contribute to the creation of support documentation

Qualifications :

Essential:

• Experience with Microsoft Office suite.
• Excellent customer service skills within a technology environment
• Strong written and verbal communication skills.
• Interest in technology and problem-solving.

Interpersonal Skills:

• Strong attention to detail.
• Self-motivated and eager to learn new skills.
• Excellent organisational and time-management skills.
• Flexible enthusiastic and approachable.
• Effective problem-solving and decision-making skills.
• Ability to work under pressure with minimal supervision.
• Professionalism with a focus on customer satisfaction.

Additional Information :

Why Join Us

• Be part of a supportive customer-focused team.
• Opportunities to develop technical skills and grow within IT support.
• A role where your professionalism and service excellence will make a real impact.

We believe inclusion is the bridge for everyone to be their authentic self. We respect and celebrate our differences as diversity is what makes us unique and sparks our innovation. Be you with us and feel you belong. 

We encourage applications from a wide range of individuals irrespective of: age disability gender gender reassignment marriage and civil partnership pregnancy and maternity race religion or beliefs and sexual orientation.

We dont believe hiring is a tick box exercise so if you feel that you dont match the job description 100% but would still be a great fit for role please get in touch.

Remote Work :

Yes

Employment Type :

Full-time