Customer Experience Advisor Solihull

Were recruiting forCustomer Experience Advisorsto join our Pensions team with a starting salary of 24525 depending on is ahybrid rolewhere youll work 3 days from home and 2 days in ourSolihull office Monday-Friday between the hours of 9am-5pm some of our roles may also be more flexible with working hours for example 8.30am - 4.30pm.

Internally this role maybe called something different depending on which team you join. Well work with you on which department compliments your personality and strengths best. 

Our teams are made up of professionals from different backgrounds includingcall centre retail hospitality and sales. 

What youll be doing:

• Maintaining scheme data administering and updating individual customer and client records 
• Dealing with all correspondence from our internal and external customers keeping them up to date on progress to ensure next stages are understood 
• Collaborating with other team members to ensure that customer enquiries and issues are resolved quickly and efficiently 
• Deliver an outstanding customer experience by knowing your customers and delivering positive customer outcomes by utilising a variety of contact methods to meet their needs which maybe: in or outbound telephony email webchat or letter correspondence to ensure great customer experience
• The tasks are varied meaning youll be talking to colleagues and customers regularly. Its important to note that this role is a hybrid rolewhich will involve administrative or processing work and you will be talking to customers on the phone too 
• For our most vulnerable customers youll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General 
• Protect our business customers shareholders and people by complying with all legislative regulatory requirements by following our internal process and procedure to help ensure compliance whilst identifying reporting and resolving any breaches in line with L&G policy

Qualifications :

Who were looking for:

• The skills below are important to us. Rest be assured we will show you the L&G way. Youll be in our full-time office-based induction for a couple of weeks so youll have the tools you need before you start helping our customers and clients 
• People who love helping people! People who challenge positively commit together and act decisively!
• Strong communication and administration skills and passion to support customers whatever their personal circumstances 
• Good attention to detail
• Confidence in using a desktop or laptop and experienced in using MS Office 

Heres what our colleagues said about working for Legal and General: 

Its great to be around people who are different to you. Our team really embraces diversity and ensures everyone feels they belong. 

I fell in love with the job and my colleagues and now I cant imagine working anywhere else. 

Id heard L&G was amazing at supporting peoples career aspirations and my experience here so far has shown that its true. 

Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual performance -related bonus plan and valuable share schemes 
• Generous pension contribution 
• Life assurance 
• Healthcare Plan (permanent employees only) 
• At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only) 
• There are the many discounts we offer both for our own products and at a range of high street stores and online 
• In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart 

Additional Information :

At L&G we believe its possible to generate positive returns today while helping to build a better future for all. 

If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can. 

It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose. 

Remote Work :

No

Employment Type :

Full-time