ServiceNow Principal Solution Architect
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
We are seeking a Principal Solution Architect ServiceNow to join our team and drive the design and delivery of large scale enterprise ServiceNow solutions.
This role requires deep technical expertise in the ServiceNow platform a strong understanding of enterprise governance and proven ability to architect solutions that balance innovation scalability and maintainability.
The successful candidate will combine technical leadership architecture expertise and pre sales capabilities to design present and deliver ServiceNow solutions that create measurable value for clients.
- Responsibilities Lead the design of ServiceNow solutions across multiple products including ITSM ITAM ITOM SecOps CSM HRSD FSM and App Engine.
- Architect solutions leveraging out of the box capabilities first extending with custom development only when required.
- Ensure adherence to the CSDM model and drive strong CMDB design and governance.
- Define integration patterns with external systems using REST SOAP JDBC MID Server IntegrationHub and APIs.
- Apply enterprise architecture principles such as TOGAF ITIL and IT4IT to ensure scalable secure and compliant designs.
- Establish and promote ServiceNow governance frameworks for portfolio platform and strategic alignment. Define coding standards naming conventions security models and architectural guidelines for developers and admins.
- Contribute to roadmap definition release planning and platform upgrade strategies.
- Engage with executive and technical stakeholders to translate pain points into architectural solutions. Support RFP responses effort estimations and scope refinement for ServiceNow projects.
- Conduct workshops demos and proofs of concept to showcase platform value.
- Explore and design AI powered use cases using ServiceNow Generative AI Controller Virtual Agent Predictive Intelligence and Document Intelligence.
- Prototype innovative solutions leveraging ServiceNow and external AI tools. Mentor developers consultants and client teams on architecture best practices.
- Contribute to thought leadership through white papers reference architectures and reusable assets.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- Extensive IT experience including ServiceNow.
- Proven experience delivering at least two large scale multi product ServiceNow implementations.
- Advanced English both spoken and written. Advanced Spanish is desirable.
- TOGAF or other enterprise architecture certifications. ITIL4 certification.
Required Technical Skills
- Nice to Have ServiceNow certifications CSA CAD CIS CTA CMA.
- ServiceNow platform expertise including Studio Flow Designer App Engine Studio Glide and JavaScript scripting Automated Test Framework ACL and security UI policies and performance optimization.
- Integration expertise including REST SOAP JDBC MID Server IntegrationHub OAuth2 SAML SSO LDAP and Azure AD. CMDB and CSDM expertise including Discovery Service Mapping reconciliation population strategies and governance.
- Governance and architecture expertise including ServiceNow governance boards coding standards reference architectures and EA frameworks such as TOGAF and IT4IT.
- Pre sales and estimation expertise including solution sizing scoping ROI analysis Excel and PowerPoint. AI and emerging technology expertise including ServiceNow Predictive Intelligence Generative AI Virtual Agent and AI integrations with Azure Google and AWS.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business Process
- VMware
- Cloud
- HTML5
- Windows
- Project managements
- AWS
- Infrastructure
- Web Services
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- Java
- Computer Engineering
- Solutions design
- Technical Solutions
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About Company
Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more
