Assistant Night Manager

As the Assistant Night Manager you will play an important role in ensuring the seamless overnight operation of the hotel providing leadership to the Night Audit team and maintaining exceptional guest service standards in the absence of the Night Manager.

You will oversee the night audit and reporting process respond to guest requests and incidents with professionalism and care and ensure the safety security and comfort of both guests and team members throughout the night.

This role is perfect for an experienced Night Auditor or Front Office professional ready to take the next step in their career bringing confidence accountability and a calm approach to every challenge.

What youll be doing:

• Hold responsibility and accountability for the efficient operation of the Hotel while the Night Manager is not on duty.
• Cross check and balance work completed during the day for all outlets on a shift.
• Prepare reports reflecting trading results of the property on a daily weekly and monthly basis.
• Take and prepare room service orders.
• Effectively handle guest complaints.
• Ensure house security including fire prevention and protection health safety and staff checks detection of breaches of security and the laws by which the company is governed. 
• Maintain responsibility for the overall auditing and administration function of the Night Audit team.
• Manage the Guest Relations function and confidently manage any disruptive guests and ensure discreet removal (as required).
• Responsible for all other departments in the absence of their respective managers for the duration of the night time operation.
• Be available at all times for guest queries.
• Ensure the Hotel is operating efficiently and according to Hotel policy.
• Participate in workplace consultation on matters pertaining to WHS.

Qualifications :

To be successful in this role you will be:

• Adaptable to all tasks and enjoy a variety in your workload such as reception and concierge duties financial reporting room service cleaning and maintenance responsibilities.
• Holding a RSA competency card.
• Holding an Australian Drivers Licence manual driving skills preferred (but not essential).
• Holding a valid CPR certificate
• Opera Cloud experience is essential
• Able to work night shifts (11.00 pm 07:30am) across a rotating roster including weekend work and public holidays.
• An energetic team focused and CAN DO attitude.
• Well groomed with exceptional communication skills.
• Excellent attention to detail

Additional Information :

Located in the Heart of NSWs most exciting entertainment precinct and home to Accor Stadium youll receive:

• Work travel and career opportunities across our Global network.
• Relevant learning tools provided through Accor Academy and Typsy
• Precinct role provides opportunity to work with and learn from the leaders of the business
• Discounts on worldwide accommodation and F&B.
• Dry cleaning and tools of trade provided.
• Access to secure onsite parking

Remote Work :

No

Employment Type :

Full-time