EV Sales & Customer Engagement Specialist (Mandarin–English Bilingual)

Compensation: Competitive hourly pay ($30$45/hr)
Confidentiality: All applications will be handled in strict confidence.

Join Sony Honda Mobility of America Inc.

Sony Honda Mobility of America Inc. is a proud subsidiary of Sony Honda Mobility Inc. a 50/50 joint venture between Sony and Honda headquartered in Tokyo Japan. Our American headquarters in Culver City California established in March 2023 is at the forefront of bringing the innovative electric vehicle AFEELA to the US market. AFEELA embodies the essence of FEEL creating an interactive relationship where people and mobility connect through advanced sensing and network technologies.

At Sony Honda Mobility of America we are dedicated to moving people through innovative solutions inspired by diversity. Join us in shaping the future of mobility with creativity technology and a commitment to excellence. Apply now to make a difference!

Position Summary

Sony Honda Mobility of America (SHMA) is seeking aMandarinEnglish Bilingual EV Sales & Customer Engagement Specialist to join our AFEELA team in the San Francisco Bay Area. This customer-facing role is essential to delivering a premium ownership journeyfrom the first interaction to long-term brand engagement.

In this role youll drive the end-to-end sales process while creating memorable luxury experiences in our studios at events and through roadshow activations. Youll engage Mandarin-speaking clients directly while also collaborating seamlessly with English-speaking teams ensuring every customer interaction reflects AFEELAs high standards of hospitality and innovation.

This opportunity is ideal for someone with a proven record in luxury or high-tech sales who is passionate about EVs cross-cultural engagement and elevating the customer experience.

Job Responsibilities

• Engage customers in both Mandarin and English delivering personalized product presentations studio appointments and test drives.
• Manage the full sales lifecycle: lead qualification demos/test drives proposals negotiations purchase coordination delivery and post-delivery engagement.
• Represent SHMA at studios events roadshows and activations ensuring premium culturally fluent experiences.
• Maintain accurate pipeline activity in the CRM; execute timely follow-ups and achieve personal sales/KPI targets.
• Master and communicate AFEELA vehicle features charging solutions and connected services in both languages with clarity and confidence.
• Support customer onboarding and long-term loyalty including service coordination and owner events.
• Collaborate with Marketing Delivery Service and Product teams to align customer communications and handoffs.
• Provide customer insights particularly from Mandarin-speaking clients to shape sales strategies and improve brand experiences.

Required Qualifications for Position

• 25 years of success in premium automotive luxury retail or high-tech sales with a record of exceeding sales goals.
• Bilingual fluency in Mandarin and English (verbal and written); ability to explain technical concepts clearly in both languages.
• Full sales cycle experiencefrom prospecting to close and beyond.
• Strong interpersonal and presentation skills with a consultative customer-first approach.
• Comfort working on-site in a fast-paced startup environment with flexibility for evenings weekends and holidays.
• Willingness to travel frequently across the Bay Area and throughout California (Fremont San Francisco San Jose San Diego Beverly Hills).
• Proficiency in CRM platforms and productivity tools (Microsoft Office / Google Workspace).
• Valid drivers license and clean driving record.

Preferred Qualifications for Position

• Experience in EV or direct-to-consumer automotive sales.
• Background in luxury/premium brand sales or high-touch experiential retail.
• Experience in event or roadshow activations or studio operations.

Additional Details

• Work Arrangement: Primarily on-site in the San Francisco Bay Area based out of Fremont.
• Travel Requirements: Frequent travel across California; occasional out-of-state or international travel may be required.
• Role Structure: Full-time and part-time opportunities available; lead-track for high-performing candidates.
• Visa Sponsorship: Not available.
• Confidentiality: All applications will be treated as strictly confidential.

Benefits

• Comprehensive medical dental and vision benefits
• Flexible Working Policy
• Paid parental leave
• 401k Program
• Take What You Need time off policy with a minimum of 15 days off per year and holiday breaks
• Yearly bonuses (subject to eligibility)
• Company phone (subject to eligibility)
• Company swag
• A brand new laptop and monitor
• Special discounts on Sony products
• Learning and Development quarterly stipend
• More to come!

The anticipated pay for this position is $30$45 per hour. This range does not include other compensation components or benefits that an individual may be eligible for. The actual rate offered depends on factors such as qualifications years of relevant experience unique skills education/certifications and work location.

Sony Honda Mobility of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed sex (including pregnancy) gender national origin citizenship ancestry age physical or mental disability military status status as a veteran or disabled veteran sexual orientation gender identity or expression marital or family status genetic information medical condition or any other basis protected by applicable federal state or local law ordinance or regulation.

Disability Accommodation for Applicants

Sony Honda Mobility of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests please contact us by email at Please indicate the position you are applying for.

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