Senior Manager, Operations Improvement

Position Summary...

What youll do...

• Oversees multiple projects by defining scope of work and project objectives establishing project activities deliverables milestones and timelines coordinating planning activities and assembling management plans tracking changes to plans and ensuring resolution of critical issues managing the governance of project plans identifying resources needed for project completion monitoring budgets and costs for projects and delivering presentations status reports and other project documentation to stakeholders at regular intervals
• Manages content management initiatives by evaluating and prioritizing content requests designing developing automating and maintaining tools templates and resources collaborating with team to develop and implement intra net content providing guidance to team on platform functionality communication approaches and content quality standards ensuring content and digital communications methods align with content governance standards auditing and tracking content variables and adapting content and digital communication methods to resolve audit concerns
• Directs processes and procedures for areas of responsibility by analyzing data in order to identify existing standards processes governance and work flows evaluating key business components in order to assess current performance baselines identifying areas of improvements editing existing processes and developing improvement solutions ensuring program processes are simple and executable with manageable rollout plans consulting with crossfunctional teams to get alignment on improvement solutions ensuring process is sustainable for future use and communicating changes and solutions to key stakeholders in order to get buyin and drive behavior change
• Manages behavior change and process improvement programs in areas of responsibility by evaluating and determining change and improvement needs partnering with cross functional teams to develop the operational strategy to simplify processes providing guidance and expertise on company policies and procedures ensuring proper controls tools and materials are present in order to enhance behavior change partnering with stakeholders to ensure alignment and support of the processes monitoring program performance in relation to metrics identifying postimplementation issues and concerns and developing and gaining buy in on changes and resolutions
• Drives the execution of multiple business plans and projects by identifying customer and operational needs developing and communicating business plans and priorities removing barriers and obstacles that impact performance providing resources identifying performance standards measuring progress and adjusting performance accordingly developing contingency plans and demonstrating adaptability and supporting continuous learning
• Provides supervision and development opportunities for associates by selecting and training mentoring assigning duties building a team based work environment establishing performance expectations and conducting regular performance evaluations providing recognition and rewards coaching for success and improvement and promoting a belonging mindset in the workplace
• Promotes and supports company policies procedures mission values and standards of ethics and integrity by training and providing direction to others in their use and application ensuring compliance with them and utilizing and supporting the Open Door Policy: Ensures business needs are being met by evaluating the ongoing effectiveness of current plans programs and initiatives consulting with business partners managers coworkers or other key stakeholders soliciting evaluating and applying suggestions for improving efficiency and cost effectiveness and participating in and supporting community outreach events
• Respect the individual: Demonstrates and encourages respect for all builds a high performing team seeks and embraces differences in people cultures ideas and experiences creates a workplace where all associates feel seen supported and connected through culture of belonging so associates thrive and perform drives a positive associate and customer/member experience for all identifies attracts and retains the best team members
• Respect the individual: Creates a discipline and focus around developing talent through feedback coaching mentoring and developmental opportunities promotes an environment allowing everyone to bring their best selves to work empowers associates and partners to act in the best interest of the customer/member and company and regularly recognizes others contributions and accomplishments
• Respect the individual: Builds strong and trusting relationships with team members and business partners works collaboratively and cross-functionally to achieve objectives and communicates and listens attentively with energy and positivity to motivate influence and inspire commitment and action
• Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values and leads by example to foster our culture supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers and the world around us creating a sense of belonging eliminating waste participating in local giving
• Act with Integrity: Follows the law our code of conduct and company policies and sets expectations for others to do the same promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of nonretaliation listens to concerns raised by associates takes action and encourages others to do the same holds self and others accountable for achieving results in a way that is consistent with our values
• Act with Integrity: Acts as an altruistic servant leader and is consistently humble self-aware honest and transparent
• Serve our Customers and Members Delivers expected business results while putting the customer/member first and consistently applying an omni merchant mindset and acts with an Every Day LowCost mindset to drive value and Every Day Low Prices for customers/members
• Serve our Customers and Members Adopts a holistic perspective that considers data analytics customer/member insights and different parts of the business when making plans and shaping the teams strategy
• Strive for Excellence: Consistently raises the bar and seeks to improve demonstrates curiosity and a growth mindset seeks feedback asks thoughtful questions foster an environment that supports learning innovation and learning from mistakes and intelligent risk taking and exhibits resilience in the face of setbacks
• Strive for Excellence: Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working