Third Party Bill & Collect Program Coordinator

As aThird-Party Bill & Collect Program Coordinator you will play a key role in assisting with the oversight and management of our external vendors responsible for servicing DLLs portfolios. This role allows the candidate to work across DLL with Sales Operations Collects and Recovery creating an exciting opportunity to network and learn all phases of leasing. This role caters to a person that enjoys a variety of activities solving problems and supporting partners to create success for both parties.

Day to Day

• Assist in the development of oversight processes of all Third-Party Servicing Partners who are servicing contracts on behalf of DLL

• Monitor outstanding accounts and initiate contact with Partners and Customers regarding overdue payments.

• Schedule and participate in monthly check-in call with Partners and/or team members involved with Third Party Servicing Programs

• Address any queries or concerns from Partners and/or DLL team members promptly.

• Maintain accurate and up-to-date records of Partner interactions and performance.

• Monitoring incoming payments from Partners and validate posting instructions match our back-office system information.

• Establish and maintain strong relationships with Partner representatives.

• Collaborate with internal teams (e.g. Sales Customer Service Finance).

• Assist in conducting Operational Reviews of Partner operations.

• Assist in identifying areas for process improvement within the collections and recovery space

• Track KPIs and SLAs related to account servicing.

• Monitor any potential risks or compliance breaches and report them promptly.

• Implement corrective actions when service standards are not met.

• Negotiate payment arrangements and follow up to ensure compliance.

• Collaborate with Partner and/or Customer to reconcile accounts and escalate unresolved issues.

• Support internal teams with administrative needs and project coordination.

• Ensure adherence to company policies regulatory requirements and contractual obligations.

All members enjoy

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food free health checks fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning member development programs.
• Check thislinkto an overview of all benefits in your region.

Essentials

• Higher education preferred but not required.
• 5 years of collections/customer service experience preferred but not mandatory.
• Project management experience preferred but not mandatory.
• Strong ability to build and maintain effective relationships across geographic regions with both internal and external stakeholders.
• A team player with excellent interpersonal skills.
• Able to work in a fast-paced environment and adapt to situations.
• Ability to interact comfortably and confidently with Senior Leaders in the industry and within DLL
• Willingness to travel

Choose Wellbeing

DLLs wellbeing ambition is to educate equip and empower members to build connections manage their mental emotional physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection Build meaningful connections with other DLL members
• Health Manage mental emotional and physical health
• Finance Provide learning opportunities to help members achieve personal financial health
• Lifestyle Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL!

Settling In

At DLL we are many things. We are team members family members community member. We are members of society members of different cultures and nationalities. Members of change. We each have different beliefs different passions different viewpoints talents and interests. We become from different backgrounds cultures nationalities and histories.

But for all of our differences we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration less hierarchy and a honest directness that enable us to integrate ideate and innovate across country lines.

Many companies say they are European American Asian or Australian at DLL we are all these places and more.

We are a cross-culture collaborative an interconnected network that comes together every single day with one goal in mind:Partnering for a better world.

Good to Know

Desired Primary Work Location: Wayne PA

Applicable Pay Range

$66515.20 - $99772.80

DLL is considering candidates in numerous locations. The pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work location. Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills years of relevant experience you possess and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range especially those with less experience or qualification.

This position is subject to the terms of DLLs compensation plans and policies. Further the position includes all other benefits provided to DLL employees including healthcare benefits 401k matching vacation sick leave parental leave possible discretionary bonuses and all other benefits that are all governed by and subject to ERISA plan documents and eligibility.

• Deadline for application: October 30 2025(Due to high volume of applications this requisition may close prior to posted close date)
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website:
• DLLs referral program applies
• #LI-MACIE
• For more information please contact our Talent acquisition partner Macie Blazek via

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

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