Customer Engagement Consultant

TransUnions Job Applicant Privacy Notice

Personal Information We Collect

Your Privacy Choices

What Well Bring:

What Youll Bring:

• Bachelors degree or equivalent experience ideally in Financial Services Data Analytics Business Analysis or a related field.
• 5 years experience in solution delivery data or business analysis product management or software developmentpreferably in a regulated or compliance-heavy industry.
• Proven ability to design deliver and validate data-driven solutions that meet complex business needs.
• Experience interpreting large datasets and translating insights into actionable recommendations.
• Experience in translating business requirements into executable configurations and collaborating effectively with technical teams.
• Experience communicating technical concepts to both expert and non-technical audiences adapting style to suit the context.
• Experience managing multiple priorities and projects independently in a fast-paced evolving environment.
• Experience delivering solutions within regulatory frameworks such as consumer credit data privacy and data governance understanding their impact on solution design.
• Demonstrated experience as proactive problem-solver with a strong sense of ownership able to identify process gaps and drive improvements.

Wed love to see:

• Strong interpersonal and relationship management skills with the ability to build trust and engage effectively with high-value customers.
• Excellent communication skillsable to tailor messaging for both technical and non-technical audiences and present solution outcomes with clarity.
• Skilled in managing conflict and navigating complex conversations while maintaining professionalism and protecting the TransUnion brand.
• Confident leading customer engagements and cross-functional collaboration fostering shared ownership and alignment.
• Highly adaptableable to shift between strategic thinking and hands-on problem solving in a dynamic fast-paced environment.
• Strong sense of accountability attention to detail and organizational disciplineable to manage multiple priorities with composure.
• Customer-centric and proactive with a continuous improvement mindset and a natural curiosity to deepen expertise and drive value.

Impact Youll Make:

• Own the end-to-end delivery of batch data solutionsfrom customer engagement and requirements gathering to solution configuration validation and fulfillment.
• Build trusted relationships with high-value customers acting as a strategic advisor and ensuring solutions deliver measurable business value.
• Collaborate with sales product and technology teams to define configure and deliver solutions that meet both operational and strategic needs.
• Manage a portfolio of diverse solution delivery projects balancing priorities timelines and stakeholder expectations.
• Guide customers through platform transitions and evolving capabilities ensuring smooth adoption and alignment with business goals.
• Act as a subject matter experttranslating complex requirements advising on compliance risks and supporting internal and external stakeholders.
• Drive continuous improvement by identifying process gaps leading internal initiatives and contributing to operational efficiency and innovation.
• Handle escalations with professionalism resolving issues effectively while maintaining customer confidence and protecting TransUnions reputation.
• Operate within governance and compliance frameworks ensuring all solution activities meet regulatory and internal standards.

#LI-TE1

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law including the Los Angeles County Fair Chance Ordinance for Employers the San Francisco Fair Chance Ordinance Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.

Adherence to Company policies sound judgment and trustworthiness working safely communicating respectfully and safeguarding business operations confidential and proprietary information and the Companys reputation are also essential expectations of this position.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates paid time off for non-exempt associates up to 12 paid holidays per year health benefits (including medical dental and vision plan options and health spending accounts) mental health support disability benefits up to 12 weeks of paid parental leave adoption assistance fertility planning coverage legal benefits long-term care insurance commuter benefits tuition reimbursement charity gift matching employee stock purchase plan 401(k) retirement savings with employer match and access to TransUnions Employee Resource Groups. Spousal domestic partner and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present it is embraced. As an equal opportunity employer all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability status veteran status genetic information marital status citizenship status sexual orientation gender identity or any other characteristic protected by law. Additionally in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans Readjustment Assistance Act of 1974 TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnions Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting

Pay Scale Information :

TransUnions Internal Job Title:

Company: