Market Engineer II-Horseshoe Baltimore
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Job Location:
Baltimore, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
22-10-2025
Vacancies:
1 Vacancy
Job Summary
KEY JOB FUNCTIONS:
Responds to technology related Incidents and Service Requests calls and ensures IT support and service requests are handled or escalated in a timely manner ensures updates and resolutions for incidents service requests problem tasks and change tasks are communicated to end-users and business partners as appropriate. Provide first and second-level support for incident and service carrying out these duties exercise sound judgement based upon best practices and knowledge to first analyze and decide the best method of problem resolution.
Assists in problem determination/isolation and analysis of problem data root cause analysis and mitigation for on-premises technology decide when to escalate complex problems to more senior IT team members and service provider/vendors as necessary.
Assists in execution and verification of impact to IT Change Tasks where impactful to property operations
Responsible for completion and documentation of all assigned day-to-day tasks/activities per the scheduled shift for various functions can include first and second level support for server network and related infrastructure clients/end-users requests marketing/hospitality/gaming special events and other duties as required
Plan coordinate and execute installation upgrade and maintenance of gaming hospitality and back of house hardware and software products adhering to Enterprise IT Change Control and local regulatory processes. Maintain communication with project and product management teams clients and vendors
Participates in Vulnerability Remediation activities for server network and related infrastructure customer facing and end-user systems and other technologies as necessary. Administer systems and utilities to analyze and secure computer operating systems software programs database resources and network infrastructure to comply with security audit and regulatory requirements
Responsible for response to automated monitoring alerts and maintenance of monitoring of local resources with enterprise monitoring team
Updates procedures and documentation for select platforms
Drive process and operations improvements locally with a mind on impact to the overall enterprise
Perform entry-level and intermediate technical tasks/repairs on server network and related infrastructure desktop end-user and customer facing platforms
Participate in Property/Regional IT Team on-call rotation providing Tier 1 response to business-critical operation incidents during business operating hours (24x7 where applicable) on a periodic basis
Work as part of the local IT Team in the delivery of IT services projects and assignments
Uses the Service Management System to track and close all client/user incidents request change and problem activities
May assist to ensure the local data center is maintained at prescribed environmental levels and in a clean and orderly condition
Adhere to system management criteria policies and procedures; Ensure established enterprise standards are followed and enforced
Not a remote worker position however some remote work required
EDUCATION and/or EXPERIENCE and QUALIFICATIONS:
Bachelors degree in a computer science-related field or equivalent experience required
Technical certifications in OS infrastructure virtualization and networking desired
Minimum two years work experience in a technical support/systems administration role
General understanding of production operating systems virtualization transaction processing systems relational database architecture wide and local area networks communication protocols required. Experience with mission-critical gaming and hospitality systems desired
Excellent communication and customer service skills required
Strong personal computing skills required
- Demonstrated intermediate-level technical skills in multiple platforms desired
- Ability to work in a fast paced and high-pressure work environment
Flexible to work various day/shifts may be required
PHYSICAL WORK ENVIRONMENT AND REQUIREMENTS:
- The successful candidate will be required to have or obtain as part of the hiring process the appropriate jurisdictional casino gaming license
- Lifts up to a maximum of 50 lbs. and must be able to carry objects weighing up to 25 lbs
- Must be able to work in areas containing high noise levels bright lights smoke and dust
- Position requires approximately 30% standing 40% sitting 30% walking
- Requires some pushing and climbing
- Requires very frequent twisting stooping bending kneeling and reaching overhead
- Must be able to respond to touch speech aural and visual cues
- Must be able to maneuver all areas of the casino
INFORMATION PROVIDED BY:
Property IT Management
Disclaimer
This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).
Key Skills
- Microsoft Access
- SQL
- Analysis Skills
- Microsoft Powerpoint
- Securities Law
- Data Mining
- Investment Banking
- Market Research
- Microsoft Excel
- Visual Basic
- Bloomberg
- Data Analysis Skills
About Company
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown thro ... View more
