2026 Intern- Customer Success

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

FY26 Intern - Customer Success

Ready to kickstart your career and explore the world of tech

Join Adobe as anInternand dive into an experience thats all about learning growing and making an impact. This isnt just an internshipits your gateway into the world of cutting-edge technology innovation creativity and learning how a global company operates behind the scenes youll gain real-world insights and hands-on experience that will set you up for success.

Plus youll be part of an award-winning culture where creativity collaboration and growth are at the heart of everything we do.

Internship Details

Location: London or Reading

Duration: 13 months

Start date: July 2026

End date: 31stJuly 2027

Number of open roles: 3 Internship positions available

Eligibility: Youre currently an undergraduate pursuing your bachelors degree on your penultimate year of study looking for a placement year/sandwich year - Graduating in 2028

Hybrid: 3 days per week in theoffice2 days per week work from home

About the Role

Our Customer Success organisation is dedicated to supporting our diverse clientele by ensuring they have the best experience possible with our products.

The team is structured into regional divisions that allow us to cater to local markets effectively and we take pride in providing support in our customers native languages. We have dedicated named Customer Success Managers (CSMs) who are the key point of contact for our clients building strong relationships and ensuring their needs are consistently met.

Additionally we have a vibrant group of dynamic CSMs who step in on an as-needed basis to provide specialised support and address any evolving customer requirements. This structure allows us to offer a tailored responsive service that adapts to the unique needs of each client.

What you will do

• Work with Customer Success Managers account teams and partners to ensure that customers are using the solutions effectively and achieving their goals

• Highlight specific solution resources and tools available to customers to help them get the most out of what we offer

• Assist in identifying and assessing health and renewal risks for customers

• Assist with issue and support escalations as needed

• Assist with Customer Adoption/Value events

• Adhoc internal admin / reporting tasks to support running the business

• Work collaboratively on internal initiatives to raise the bar and improve best practice across our team

• Help identify and elevate success stories from our Customer Success function

• Assist with issue support escalations as needed

What you need to succeed

• Positive Growth Mindset with confidence to share ideas and collaborate

• Creative curious critical problem solver that is customer centric

• Must have high ethics integrity andhumilitywith a desire to operate as part of a team.

• Diligent organised and able to handle multiple projects/tasks & ability to work independently

• Advantageous if you speak another language (German French Italian Spanish Nordic languages)

What to expect from the recruitment process:Our selection process typically consists of the stagesas follows.

Pre-Recorded Video Interview - A brief 10-minute video submission

Soft Skills Interview - A competency-based interview.

Presentation - Candidates will be asked to prepare and deliver a short presentation on a given topic. (virtual or in-person)

Assessment Day (Role-Dependent) - For certain roles candidates may be invited to an in-person Assessment Day.

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

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