TS Engineer
Share
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Position:-TS engineer
Contract : 9 Months
Locally available in Qatar with valid visa immediate joiner
Job Summary :
Responsible for end user equipment installation maintenance pro-active monitoring troubleshooting on all systems and support of various functions related to IT systems across the Group. He/She has to identify the nature of problem run diagnostic tools to resolve problems and then follow up with end users to ensure issue has been resolved.
Job Responsibilities:
- Ensure all incidents/tickets related to IT systems are responded efficiently in timely manner.
- Ensure that standard operations procedures are followed as per established ITIL process.
- Provide accurate information on IT products and services with highest level of end user satisfaction.
- Remotely provide technical assistance to user queries and problems.
- Escalate unresolved issues to the next level of support team.
- Ability to document the situation properly and share the knowledge across the teams.
- Following up with end users and service teams until tickets are resolved.
- Prepare and share ticket status reports.
- Review and analyze common complaints and problems to identify permanent fix.
- Achieve SLAs for resolution on incidents and service requests.
- Exercise patience and professionalism during stressful situations.
Qualifications:
- Bachelor Degree / Diploma in Computer Science or equivalent
- Minimum 4 years of relevant experience in technical support
- IT industry certifications such as CCNA MCSE ITIL Certification an added advantage
Key Skills
- ASP.NET
- Health Education
- Fashion Designing
- Fiber
- Investigation
